Rachel Ellis
Elyria ,OH
Summary
Dynamic leader with extensive experience at McDonald's, excelling in team leadership and customer service. Proven track record in training and mentoring staff, enhancing productivity through effective workflows. Skilled in inventory management, achieving optimal stock levels while reducing waste. Committed to fostering a collaborative environment that drives guest satisfaction and operational excellence.
Overview
26
26
years of professional experience
Work History
Supervisor
McDonald's
01.2021 - 06.2023
- Supervised daily operations to ensure compliance with company standards and policies, for 5 locations.
- Managed inventory control, optimizing stock levels and reducing waste. Had to work with each GM to fix their issues.
- Implemented staff scheduling to align workforce with peak demand periods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff, facilitating skill development and promoting a collaborative work environment.
- was on call 24/7, so if things went wrong would have to go take care of if GM was not available.
General Manager
Mcdonald's
11.2008 - 01.2021
- Directed daily operations to ensure service times were low and my guest satisfaction scores were high.
- Implemented training programs to make sure i had enough managers and employees to run the business successfully.
- Counted weekly and monthly inventories to make sure that numbers were correct, if there was a problem had to dig and find it.
- Led team meetings to communicate goals, reinforce standards, and motivate employees, make sure my team was on the same page as i was .
- Managed budget implementations, employee reviews, training, schedules.
- went to Hamburger University for a week and earned a 6 credit course for completing the Restaurant Management Class.
Cashier Team Lead
Pilot Travel Centers
09.2002 - 10.2007
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained new employees on how to run the registers, both sides there was a truck side and a regular side so things were different.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment, was in charge od doing the 3 trucks we had a week, one of them was 2 times a week.
- Resolved customer complaints promptly, maintaining high satisfaction and loyalty levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Crew Member
Mcdonald's
03.1997 - 08.2002
- taking orders and making sure they were correct.
- cleaning and stocking the area working on before clocking out.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Lorain High School
Lorain, Ohio06-1998
Skills
- Training and mentoring
- Goal oriented
- Team leadership
- Customer service
Timeline
Supervisor
McDonald's
01.2021 - 06.2023
General Manager
Mcdonald's
11.2008 - 01.2021
Cashier Team Lead
Pilot Travel Centers
09.2002 - 10.2007
Crew Member
Mcdonald's
03.1997 - 08.2002
High School Diploma -
Lorain High School