Rachel E Miller
Crystal,MI
Summary
Compassionate registered nurse with a focus on patient safety and family education. Hands on experience caring for patients in multiple disciples including: critical care, progressive care, medical-surgical, and emergency medicine. Dedicated to compassionate care and continuous growth while fostering a supportive unit culture with an encouraging attitude that strengthens teamwork and communication in a high stress environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse, Intensive Care Unit
MyMichigan Medical Center-Alma
Alma, MI
01.2022 - Current
- Administered critical care medications and therapies to stabilize patients in acute conditions.
- Monitored vital signs and implemented necessary interventions to ensure patient safety.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for critically ill patients.
- Educated patients and families on treatment protocols, promoting understanding and compliance.
- Utilized advanced monitoring technologies to assess patient status and respond promptly to changes.
- Mentored junior nurses, fostering professional growth and skill development within the team.
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Delegated work to nursing support staff and monitored performance to protect patients and maintain optimal care standards.
Medical Assistant/Office Manager
ADOC Medical
Ionia, MI
03.2011 - 01.2022
- Coordinated scheduling for patient appointments, optimizing workflow and reducing wait times.
- Administered medication and vaccinations under physician supervision, adhering to safety protocols.
- Conducted routine laboratory tests and prepared specimens for analysis, maintaining quality control standards.
- Educated patients on treatment plans and preventive care, enhancing patient understanding and compliance.
- Led training sessions for new staff on office procedures and electronic health record systems, promoting efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Assistant/Phlebotomist
Clinton County Medical Center
St. Johns, MI
09.2008 - 08.2013
- Assisted physicians with patient examinations and procedures to ensure quality care delivery.
- Administered medications and vaccinations according to established protocols and physician orders.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
RN-MSN - Nursing
Chamberlain University
Addison, IL07-2028
Bachelor of Science - Biology
Alma College
Alma, MI03-2009
Associates Degree Nursing - Nursing
Montcalm Community College
Sidney, MI12-2021
Skills
- Patient assessments
- Strong clinical judgment
- Patient and family advocacy
- Telemetry monitoring
- Advanced cardiac life support (ACLS) certification
- Complex Problem-solving
- Emergency response
- High level of autonomy
- Emergency care
Certification
- BLS Certified- 09/2025
- ACLS Certified-09/2024
- Ultrasound Guided IV trained-02/2026
Timeline
Registered Nurse, Intensive Care Unit
MyMichigan Medical Center-Alma
01.2022 - Current
Medical Assistant/Office Manager
ADOC Medical
03.2011 - 01.2022
Medical Assistant/Phlebotomist
Clinton County Medical Center
09.2008 - 08.2013
RN-MSN - Nursing
Chamberlain University
Bachelor of Science - Biology
Alma College
Associates Degree Nursing - Nursing
Montcalm Community College
Daisy Award Nominee
Nominated for a Daisy Award by a patient for exceptional personalized care.