Rachel Emmons

Balanced dual roles efficiently across various environments. Acquired substantial office environment experience post-promotion, and assisted clients in their homes to enhance their quality of life.

• Conducted audits to ensure compliance.
• Converted physical files into digital formats.
• Developed diverse portfolios for various projects.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Supervised staff members in providing quality patient care services as per standards set by the organization.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Ensured compliance with all laws governing nursing homes, assisted living facilities, long-term care centers.
• Followed care plan and directions to administer medications.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Monitored vital signs and medication use, documenting variances, and concerning responses.

Aided in managing and resolving behavioral problems of male adolescents within an on-site facility.

• Participated in continuing education courses related to counseling techniques and adolescent development.
• Maintained accurate records of client information including progress notes and case files.
• Monitored progress of clients towards goals established in treatment plans.
• Updated and maintained databases with current information.
• Collaborated with other professionals to coordinate client care and ensure continuity of services.
• Provided crisis intervention services in emergency situations.
• Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
• Facilitated psychoeducational workshops on topics such as anger management, communication skills, and problem solving.
• Helped clients develop social skills needed for successful interactions with peers.
• Implemented behavior modification programs designed to reduce disruptive behaviors.

Directed servers and bartenders to ensure operational success during shifts. Authorized use of POS system tools for managing voids, discounts, and special adjustments.

• Worked with management to coordinate special functions and events.
• Prepared checks, itemizing total meal costs and taxes.
• Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Stocked service areas with supplies during slow periods.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Set up banquet functions according to instructions provided by banquet captain or manager.
• Attended meetings to learn and share information and find ways to enhance customer dining experience.
• Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
• Monitored inventory levels of food items and alerted management when supplies were running low.