Rachel Endel

Work History

Permit Technician

City Of Fernley

Fernley, NV

09.2022 - 03.2023

Handled all incoming permit applications in-person or via the web portal
Processed building permit and contractor license applications
Screens calls and refers questions to appropriate staff or department
Records permit information into permitting software database and maintains electronic and hard file property information
Processes payments and refund requests for department-related fees, provides coverage for the division phone lines and front counter
Issues building permits for approved plans and certificates of occupancy for completed projects
Informs project applicants of city requirements, processes, and deadlines from time of initial contact to completion of the project
Serves as the first point of contact for customers to aid with building permit policies and procedures
Collaborates with the Plans Examiners to respond to permit inquiries and assesses appropriate project valuations and permit fee
Balances cash drawer daily and obtains required approvals
Provides coverage for the division phone lines and front counter
Scans documents for storage in electronic content management (ECM) database
Orders and maintains office supplies
Worked tirelessly in preparing and negotiating permit applications to promote favorability towards operations.
Developed and strengthened productive working relationships with permitting and regulatory agencies, vendors and local community.

Administrative Specialist II

City of Fernley

Fernley, NV

03.2019 - 09.2022

Federal and State Hazmat and Discharge reporting, bid postings, contract preparation
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Checked stock to determine inventory levels and maintain office supply products.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
Organized training, client meetings, team meetings and events.
Produced and distributed memos, newsletters and other forms of communication.
Arranged domestic and international travel, hotel and transportation needs for staff.
Composed and edited complex and sensitive correspondence, reports and documents.
Gathered, entered and updated data to maintain departmental records and databases.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Developed successful filing system to increase ability to retain and recover documents, reports and records.
Answered phone calls, provided information and connected callers to appropriate personnel.
Maintained office supplies by checking inventory and ordering items.
Prepared agendas and took notes at meetings to archive proceedings.
Worked with finance department to file receipts and reimbursements.
Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
Generated status reports for senior management activities critical to meeting project and departmental goals.

Administrative Assistant IV/Disability Support

Western Nevada College

Carson City, NV

02.2009 - 11.2016

Managed director's calendar and prepared meeting agenda and materials.
Made travel arrangements for employee trips and conferences.
Created PowerPoint presentations used for diverse business needs.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Conducted research and collected and analyzed data to prepare reports and documents.
Followed proper accounting and bookkeeping procedures to support audits.
Handled sensitive and confidential employee information with complete discretion.
Processed onboarding paperwork for new hires and rehires.
Processed employee status changes, keeping human resources systems and employee records up to date.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Developed and maintained training materials and benefits packets for new hires.
Prepared and posted job openings to appropriate job sites and newspapers.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Assisted with planning, organizing and coordinating company events.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Conducted employment verification and background investigation to facilitate hiring process.
Posted job announcements and pre-screened applicants to candidates for available positions.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Created and maintained internal job descriptions and postings to accurately reflect roles.
Answered user inquiries to resolve computer software or hardware operation problems.
Developed training materials and procedures or trained users in proper use of hardware or software.
Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Inventoried and ordered supplies to maintain consistent access to required items.
Managed incoming and outgoing mail, filing and meeting coordination.
Tracked and submitted employee timesheets to prepare for payroll processing.

Summary

Overview

Work History

Permit Technician

Administrative Specialist II

Administrative Assistant IV/Disability Support

Education

Bachelor of Science - Business-HR Management

Associate of Arts - General Education/Deaf Studies

Skills

Timeline

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