Rachel Endelman
Summary
Highly successful Certified Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large and small animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Locum Certified Veterinary Technician
Western Veterinary Partners
08.2023 - Current
- As a relief veterinary technician, I help a range of veterinary facilities by providing extra support when they need it most.
- I am able to jump into any team and work alongside to provide an excellent client and patient experience.
- I quickly learn the flow of the hospital and have experience with almost all medical equipment and software.
Relief CVT
Roo Vet
07.2023 - Current
- I take shifts as a relief CVT at various clinics from General Practice to Specialty and Emergency
- I get along well in many work environments and always bring a positive attitude
- I quickly adapt to each work environment and charting system.
Lead Veterinary Technician
Mountain View Animal Hospital
10.2023 - 12.2023
- I fulfilled all the tasks of a general practice technician
- I was such a positive influence on the team and increased production significantly in such a short amount of time, I was promoted to lead tech.
- I was given the responsibility of Champion User for a software transition and created a team training plan.
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
Senior Claims Processor II
Pets Best Insurance - Synchrony Financial
09.2021 - 07.2023
- Senior claims processor for a veterinary insurance company
- My duties included reviewing claims and medical records to ensure proper processing and release of funds for the policyholder and underwriting company
- I have a typing speed of 60 WPM and multiple team leadership accomplishments
- I volunteered for two company-wide meeting committees and passed a Tier 2 examination for a promotion to Medical Records reviewing
- I also introduced quick text through Microsoft Word to facilitate a faster workflow to increase production numbers for all processors.
Transcriptionist and Captioner
Rev.com
05.2019 - 05.2022
- Freelance transcription of audio and video files and caption of video files.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
ICU and ER Technician
Phoenix Veterinary Referral & Emergency Center
02.2021 - 04.2021
- On ER shifts I would triage patients, communicate with clients, and administer treatments
- In the ICU I would work with the doctors to carry out treatments for many different cases including oxygen chamber, blood transfusions, and wound vac care.
- It was fast-paced and intensive care with upwards of 15 critical patients every night.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Mixed Animal Technician
Bar S Animal Clinic
10.2018 - 03.2019
- Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
- Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
- Assisted veterinarians with medical procedures, providing efficient support during examinations and treatments.
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.
Small Animal Technician
Best Care Pet Hospital
11.2017 - 05.2018
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- I curated a cleaning protocol and implemented staff training for safety, efficiency, and infection control.
- Float technician placed in open positions needed for the day, from customer service representative to physical therapy rehabilitation to surgery and dentistry.
Data Entry and Sales
Livestock Concepts
12.2016 - 05.2017
- I compiled all shipping and order data to vendor sites and completed supply spreadsheets while attending to walk-in customers.
Large Animal Veterinary Technician
Dakota Large Animal
10.2016 - 11.2016
- I was briefly employed as a large animal veterinary technician due to a family move.
- In the lab, I conducted manual CBC and platelet counts, set and evaluated cultures, and many others diagnostic tests.
- Maintained clean examination rooms, equipment, and stalls to ensure a safe and sanitary environment for both patients and staff members.
Equine Anesthesia Technician
Cave Creek Equine Surgical and Diagnostic Imaging Center
09.2015 - 08.2016
- Improved patient comfort by providing anesthesia with the timely administration of medications and monitoring.
- Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
- Assisted in successful surgeries through effective communication and collaboration with fellow healthcare professionals.
- Assisted veterinarians in collecting and processing IRAP, PRP, and Stemcells.
- Provided excellent balanced anesthesia during orthopedic surgery, MRI, Bone Scan, and many other procedures.
Small Animal Lead Technician
Animal Hospital of Laveen
02.2014 - 09.2015
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
Production Technician
The Maschhoffs
10.2013 - 02.2014
- Enhanced production efficiency by implementing proper swine handling techniques and maintaining biosecurity protocols.
- Improved herd health through diligent monitoring and timely reporting of any signs of illness or injury.
- Contributed to the maintenance of a clean and safe environment by regularly cleaning, sanitizing, and inspecting facilities for potential hazards.
- Ensured optimal growth performance with accurate record-keeping of feed consumption, animal weights, and other relevant data.
- Aided in reducing disease outbreaks by adhering to strict vaccination schedules and administering appropriate medications as needed.
Small Animal Technician
Animal Health Services
08.2013 - 09.2013
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Equine Anesthesia Technician
South West Equine Medical and Surgical Center
04.2007 - 04.2013
- Assisted veterinarians with routine check-ups and specialized care, ensuring optimal health of all horses under my care.
- Improved horse handling techniques by regularly attending industry workshops and seminars.
- Provided exceptional customer service to clients, building strong relationships and fostering repeat business.
- Enhanced patient safety by closely monitoring anesthesia delivery and patient vital signs during procedures.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Small Animal Technician
VetMed
04.2012 - 01.2013
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Equine Anesthesia Technician
Chaparral Veterinary Medical Center
07.2010 - 03.2012
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Facilitated seamless transitions between shifts by implementing detailed hand-off notes for overnight emergency cases or hospitalized patients.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Created an Operation Manual for the Nuclear Scintigraphy equipment.
Education
Applied Biological Sciences-Pre Veterinary Medicine -
Arizona State University
Bachelor in Applied Business Management -
National American University
12.2014
Associates in Veterinary Technology -
Kaplan College
08.2010
Skills
- Preventative Care
- Medication Dispensing
- Surgical Assistance
- Emergency and Preventive Care
- Lab Operations
- Radiography
- Laboratory diagnostics
- Time management
- Inventory management
- Microscopic examination
- Team communication
- Anesthesia Administration
Certification
Licensed CVT, Arizona, V1848
Affiliations
- Arizona Veterinary Technician Association
- National Association of Veterinary Technicians in America
- American Association of Equine Veterinary Technicians
- American Animal Hospital Association
Timeline
Lead Veterinary Technician
Mountain View Animal Hospital
10.2023 - 12.2023
Locum Certified Veterinary Technician
Western Veterinary Partners
08.2023 - Current
Relief CVT
Roo Vet
07.2023 - Current
Senior Claims Processor II
Pets Best Insurance - Synchrony Financial
09.2021 - 07.2023
ICU and ER Technician
Phoenix Veterinary Referral & Emergency Center
02.2021 - 04.2021
Transcriptionist and Captioner
Rev.com
05.2019 - 05.2022
Mixed Animal Technician
Bar S Animal Clinic
10.2018 - 03.2019
Small Animal Technician
Best Care Pet Hospital
11.2017 - 05.2018
Data Entry and Sales
Livestock Concepts
12.2016 - 05.2017
Large Animal Veterinary Technician
Dakota Large Animal
10.2016 - 11.2016
Equine Anesthesia Technician
Cave Creek Equine Surgical and Diagnostic Imaging Center
09.2015 - 08.2016
Small Animal Lead Technician
Animal Hospital of Laveen
02.2014 - 09.2015
Production Technician
The Maschhoffs
10.2013 - 02.2014
Small Animal Technician
Animal Health Services
08.2013 - 09.2013
Small Animal Technician
VetMed
04.2012 - 01.2013
Equine Anesthesia Technician
Chaparral Veterinary Medical Center
07.2010 - 03.2012
Equine Anesthesia Technician
South West Equine Medical and Surgical Center
04.2007 - 04.2013
Applied Biological Sciences-Pre Veterinary Medicine -
Arizona State University
Bachelor in Applied Business Management -
National American University
Associates in Veterinary Technology -
Kaplan College
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