Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Engle

Hindsville,AR

Summary

Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.

Overview

2025
2025
years of professional experience

Work History

Office Manager

Ace of Blades LLC
Springdale, AR
12.2012 - Current
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Developed effective communication strategies between departments within the organization.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized company events including holiday parties, team building activities .
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Developed and implemented office policies and procedures.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained filing system for records, correspondence and other documents.
  • Assisted in recruiting, onboarding and training new employees.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Updated and maintained databases with current information.

Receptionist

Animal Emergency Clinic of NWA
Springdale, AR
02.2007 - 12.2012
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Answered and directed incoming calls using multi-line telephone system.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed company database and ensured the accuracy of contact information.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors and provided them with assistance.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.

Administrative Assistant

Tyson Foods Headquarters
Springdale, AR
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created expense reports for executive staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Education

High School Diploma -

Springdale High School
Springdale, AR
05-2008

Skills

  • Billing
  • Bookkeeping
  • Staff hiring
  • Senior leadership support
  • Compliance monitoring
  • Workforce management
  • Office administration
  • Administrative support
  • Scheduling and calendar management
  • Organizational skills
  • Business administration
  • Office management
  • Scheduling
  • Data entry
  • Payroll processing
  • Database administration
  • Customer service

References

References available upon request.

Timeline

Office Manager

Ace of Blades LLC
12.2012 - Current

Receptionist

Animal Emergency Clinic of NWA
02.2007 - 12.2012

Administrative Assistant

Tyson Foods Headquarters

High School Diploma -

Springdale High School

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Rachel Engle