Rachel Eres
Discovery Bay,CA
Summary
Dynamic bartender with proven expertise at Jim's on the Course, excelling in staff training and inventory control. Recognized for enhancing customer satisfaction through effective upselling strategies and exceptional service. Adept at managing operations while maintaining high food safety standards and fostering a collaborative team environment.
Overview
26
26
years of professional experience
Work History
Bartender
Jim's on the Course
Alameda, CA
03.2013 - 11.2024
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted team training needs assessment.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees.
Food Server
La Piazza Restaurant
Orinda, CA
03.1999 - 02.2013
- Set up tables in between patrons to reduce wait times.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted guests promptly and provided menus while explaining daily specials.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Skills
- Proficient in Beverage Mixing
- Inventory Control
- Cash handling
- Customer service
- Food safety standards
- Experienced with Bar Tools and Equipment
- Staff training
- Upselling strategies
Timeline
Bartender
Jim's on the Course
03.2013 - 11.2024
Food Server
La Piazza Restaurant
03.1999 - 02.2013
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