Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Erickson

Williamsport,Pennsylvania

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Deli Customer Service

Wegmans
10.2021 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Dining Service Worker

Pennsylvania College Of Technology
10.2018 - 08.2021
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Assistant Manager

Sheetz
08.2012 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Arts - Sociology

Pennsylvania State University
University Park, PA
08.2009

Skills

  • Menu Memorization
  • Product Merchandising
  • Register Operations
  • Food Preparation
  • Beverage Preparation
  • Equipment Operation
  • Product Rotation
  • Cash Handling
  • ServSafe Certification
  • Interactive Communication Skills
  • Point of Sale Operation
  • Pricing and Shelf Labeling
  • Cleanliness and Sanitation

Timeline

Deli Customer Service

Wegmans
10.2021 - Current

Dining Service Worker

Pennsylvania College Of Technology
10.2018 - 08.2021

Assistant Manager

Sheetz
08.2012 - 07.2018

Bachelor of Arts - Sociology

Pennsylvania State University

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Rachel Erickson