Rachel Essandoh
Jersey City,NJ
Summary
Hardworking Senior Associate enthusiastic about take on exciting new challenges within Human Resources. Dynamic communicator with disciplined approach.
Overview
12
12
years of professional experience
Work History
Senior Associate, HR
Publicis Media
10.2022 - Current
- Collaborate with the USMS HR Teams to accurately manage Employee records
- Initial point of contact for general requests for employees
- Collaborate with Learning & Development Team to manage Internship Program
- Manage employee Leave Of Absence (Maternity Leave, Parental Leave, Medical Leave, Family Care etc.)
- Assist with Reporting & Performance management tracking through Career Conversations
- Collaborate with HR Associate with managing & Tracking Onboarding, Transfers, Employee Departures
- Partner with Finance & Ops Teams to manage quarterly CSR reporting
- Collaborate with HR Talent Partners & Senior HR Leadership to manage ADA accommodations
- Assist HR Talent Partners with managing Employee relations matters
- Connect with Payroll & Benefit Teams to manage/ escalate employee concerns
Associate, HR
Publicis Media
08.2021 - 10.2022
- Focus on Employee Engagement by providing HR support to employees throughout their time with the company
- Provide Operational support to the rest of the HR Talent Team for reporting, record keeping & employee experience
- Manage Onboarding process for New Employees
- Ensure all Background checks & Employment authorizations have been processed appropriately for new employees
- Manage Transfer process for employees who transition in and out of the agency
- Track and assist in process for employee exits
- Troubleshoot and/or escalate any employee related issues or concerns
Administrative Practice Coordinator
Columbia University Medical Center
04.2017 - 08.2021
- Update and maintain Doctor's Master schedule and scheduling protocols
- Support the Physician and Clinical Team with scheduling requests and insurance verification inquiries
- Assist with Coordinating and fine-tuning appointed Orthopedic provider's schedule
- Address referral requests from other Physicians for medical appointments via the phone, email & EPIC system Obtain, verify and register patient's Demographic, Workers Compensation, and No Fault Case information in the EPIC system
- Recommends new forms, protocols and policy and procedures change to manager
- Liaison between the patients, callers, physicians and clinical team Schedule, confirm, cancel and reschedule patient appointments
- Respond and resolve all patient service inquiries
- Maintain confidentiality of all patient information per HIPAA guidelines
- Complete all duties assigned by the Patient Access Director or Supervisors.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
Patient Access Coordinator
Columbia University Medical Center
11.2015 - 04.2017
- Obtain, verify and register patient's Demographic, Workers Compensation, and No Fault Case information in the IDX system
- Knowledge of Orthopedic physicians' and Nurse Practitioner's protocol, to ensure each patient is scheduled with the appropriate physician
- Personal Orthopedic Patient Access Coordinator to Dr
- William Levine Verify new and established patient's insurance eligibility utilizing Experian System
- Address all CROWN appointment task lists sent by the clinical teams for patient requests
- Assist with Coordinating and fine-tuning appointed Orthopedic provider's schedule
- Schedule, confirm, cancel and reschedule patient appointments
- Correspond with clinical staff regarding the entry and submission of patient X-ray/MRI Script orders
- Respond and resolve all patient service inquiries
- Maintain confidentiality of all patient information per HIPAA guidelines
- Complete all duties assigned by the Patient Access Manager
LogistiCare Call Center/Facility Lead
02.2014 - 11.2015
- Educates facilities about LogistiCare and disseminate contact information for appropriate telephone numbers
- Provides facilities with information on how to complete various paperwork and reports
- Interacts with facility social service staff to coordinate patient trips
- Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.) Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare' s database for the new provider Manages prescheduled patient trips in LCAD
- Audit provider trip logs against prescheduled trip confirmations received from facilities Handle facility complaints regarding prescheduled patient delivery and pick-up Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses on a monthly basis to all Facilities that have Standing Orders
- Assist in management of the Z Drive in conjunction with the Fax Press SME (Subject Matter Experience) for new hires and existing employees for questions related to LCAD, Standing Order, Single Trips, Facilities, and Reporting
- Performs other duties as assigned by Manager.
LogistiCare Call Center Job Coach
LogistiCare
03.2012 - 02.2014
- Observes new employees immediately after classroom/LCAD training to ensure knowledge base, customer service and quality of calls or other work is consistent with LogistiCare standards; provides feedback to new employees and management regarding observations
- Sits with new and existing employees to conduct on-going, side-by-side monitoring of calls and other work output
- Provides immediate feedback and coaching as needed regarding quality, time and job knowledge
- Provides informal coaching to employees as needed on the floor and as requested by management Reports any pertinent information to corporate training and local training department regarding necessary or recommended adjustments to training curriculum based on interactions and observed deficiencies
- Serves as a subject matter expert for identified contracts/LogistiCare Follows LogistiCare policies and procedures to serve as an example to others.
Education
Bachelor's Human Development - Human Development
Empire State College
Saratoga Springs, NY08.2021
Associates Arts and Science -
Queensborough Community College
Bayside, NY01.2008
Skills
- EPIC Systems
- Experian Insurance Verification
- Adobe
- CROWN, iNYP
- ADA compliance
- Background checks
- Training and development
- Data Entry/ Customer Service/ Patient Access
- Microsoft Excel/Microsoft Office
- Knowledge of managed care and insurance plans
- Strong written and verbal communication skills
- Employee engagement
- Exit interviews
- Employee relations
Timeline
Senior Associate, HR
Publicis Media
10.2022 - Current
Associate, HR
Publicis Media
08.2021 - 10.2022
Administrative Practice Coordinator
Columbia University Medical Center
04.2017 - 08.2021
Patient Access Coordinator
Columbia University Medical Center
11.2015 - 04.2017
LogistiCare Call Center/Facility Lead
02.2014 - 11.2015
LogistiCare Call Center Job Coach
LogistiCare
03.2012 - 02.2014
Bachelor's Human Development - Human Development
Empire State College
Associates Arts and Science -
Queensborough Community College
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