Rachel Estrada
Las Vegas,NV
Summary
Exceptionally qualified Physician Assistant with 12 years of experience in primary care, internal medicine, and urgent care clinic settings. Well-developed skills in patient observation, triage, assessment and examination. Highly skilled Physician Assistant with exceptional diagnostic skills and clinical acumen. Looking for new opportunity for growth as Physician Assistant. Compassionate healthcare provider and excellent problem solver. Self-starter and proficient multitasker. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physician Assistant
United States Air Force, USAF
09.2011 - 09.2023
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
- Managed 2500 patient load with complex medical cases, utilizing critical thinking skills to develop appropriate treatment strategies.
- Enhanced collaboration with physicians by establishing clear lines of communication and regularly discussing patient cases.
- Optimized clinic workflow by implementing time-saving measures and organizing schedules for maximum productivity.
- Developed strong rapport with patients from diverse backgrounds, promoting trust in the healthcare relationship.
- Mentored 12 junior physician assistants, fostering professional growth and development within the team.
- Led staff trainings on emerging medical topics or advancements, ensuring the team stayed current on best practices.
- Reduced hospital readmissions through thorough patient education and effective follow-up strategies.
- Performed administrative duties such as billing and coding, ensuring the smooth operation of the clinic and proper reimbursement for services provided.
- Increased patient satisfaction with personalized care plans tailored to individuals'' needs and preferences.
- Coordinated referrals to specialists when necessary, facilitating continuity of care for patients requiring additional services.
- Collaborated with multidisciplinary teams to provide well-rounded care for patients with various comorbidities.
- Streamlined clinical processes, resulting in increased efficiency and better patient experiences.
- Conducted comprehensive physical exams, identifying potential health issues for prompt intervention.
- Contributed to ongoing research projects, enhancing evidence-based practices within the healthcare facility.
- Assisted in surgical procedures, adhering to strict aseptic techniques and safety protocols for optimal outcomes.
- Educated patients on health maintenance and disease prevention, empowering them to make informed decisions about their wellbeing.
- Recommended appropriate diagnostic tests based on individual patient presentations, ensuring timely diagnosis of conditions.
- Maintained accurate documentation, ensuring compliance with regulatory requirements and facilitating seamless coordination between healthcare providers.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
- Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Performed therapeutic procedures such as injections, immunizations, and infection management.
- Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
- Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Established continuity of care by completing patient management plans and paperwork by deadlines.
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Accurately triaged patients upon arrival to prioritize their needs appropriately based on severity level.
- Promoted preventive health measures through patient education on lifestyle modifications and medication adherence.
- Assisted in the training of new physician assistants, creating an enriching learning environment that fostered professional growth.
- Decreased complications from minor surgical procedures by providing skilled assistance during wound repair, suturing, and incision/drainage treatments.
- Facilitated effective communication with interdisciplinary teams to optimize patient-centered care delivery in the urgent care setting.
- Improved patient outcomes by conducting thorough medical histories and physical examinations in a fast-paced urgent care setting.
- Optimized medication therapy through careful prescription writing, drug interaction review, and close monitoring of therapeutic effects on patients'' conditions.
- Collaborated with physicians to develop accurate diagnoses and treatment plans for various urgent care cases.
- Ensured continuity of care by collaborating with primary care providers to coordinate follow-up appointments and referrals when necessary.
- Reduced wait times for patients by efficiently managing a high volume of walk-in visits, emergencies, and appointments.
- Supported diagnostic procedures such as X-rays, EKGs, and lab tests by ordering appropriate tests based on clinical assessment.
- Advanced the quality of healthcare services provided at the clinic by participating in continuous professional development activities.
- Enhanced patient satisfaction by providing timely, efficient, and compassionate care to diverse populations.
- Streamlined clinic operations by maintaining accurate medical records and coordinating with support staff.
- Managed complex chronic conditions effectively through regular monitoring of vital signs, lab results, and symptom management strategies.
- Reduced potential for medical errors by maintaining thorough documentation of all patient encounters and ensuring accurate follow-up on lab results.
- Increased clinic efficiency by utilizing electronic health record systems proficiently for documentation and communication purposes.
- Enhanced overall clinic workflow by proactively identifying opportunities for improvement and implementing necessary changes.
Medical Clinic Manager
United States Air Force, USAF
11.2021 - 03.2023
- Resolved patient complaints in a 72hr period, ensuring a positive experience for all parties involved.
- Hired, trained and supervised 8 employees to maintain team of high performers.
- Conducted quarterly staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing weekly regular training and professional development opportunities.
- Created opportunities for cross-training employees to better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by 25% with realignment of schedules, streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended weekly meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of 28 medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Master of Science - Physician Assistant
University of Nebraska Medical Center
Omaha, NE08.2011
Bachelor of Science - Physician Assistant
University of Nebraska Medical Center
Omaha, NE08.2010
Associate of Applied Science - Medical Laboratory Technology
Community College of The Air Force
Montgomery, AL09.2001
High School Diploma -
St. Martinville Senior High School
Saint Martinville, LA05.1993
Skills
- Patient Management/Triage
- Indirect/Direct Patient Care/Telemedicine
- Patient History Documentation in EHR/EMR
- Patient physical examination/assessments
- Medical Diagnosis/ Treatment Planning/ Manage Prescriptions
- Interpreting laboratory & radiology results, assessing pathophysiology
- Performing minor surgical procedures, Incisions and drainage, Suturing,/ laceration repair, Wound Care, Foreign body removal
- EKG Interpretation/ Immunization Administration
- Disease & Case Management / Working with specialists/referrals/ Staff education and training
- Family medicine, Orthopedic, Pediatric, OB/GYN, Geriatric, Dermatology, Cardiology, Psychiatry, Allergy and Immunology, Neurology Care
- Certified in CPR/AED/ ACLS & PALS Certified
- Attention to Detail, Teamwork and Collaboration, Compassionate Care, Problem-solving abilities, Time Management, Multitasking Abilities
Certification
- Medical Laboratory Technician Certification Training - July 1997 to Present
- NCCPA Certified
- Nevada State Board of Medical Practitioners State Licensed
Accomplishments
- Improved appointment efficiency, allowing our facility to see an average of 10 more patients per day.
- Managed a staff that consistently received outstanding remarks on patient satisfaction reports.
- Collaborated with team of 56 medical personnel between the Family Health Clinic and the Emergency Room Care in the development of an Active Duty personnel Urgent Care Clinic that expedited by 20% ER/Urgent care visits and coordinated continuation of care with Primary Care Providers.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureWork-life balanceWork from home optionPaid time off4-day work week401k matchPaid sick leaveSoftware
Excel, word, pdf
EHR/EMR
Timeline
Medical Clinic Manager
United States Air Force, USAF
11.2021 - 03.2023
Physician Assistant
United States Air Force, USAF
09.2011 - 09.2023
Master of Science - Physician Assistant
University of Nebraska Medical Center
Bachelor of Science - Physician Assistant
University of Nebraska Medical Center
Associate of Applied Science - Medical Laboratory Technology
Community College of The Air Force
High School Diploma -
St. Martinville Senior High School
- Medical Laboratory Technician Certification Training - July 1997 to Present
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