Rachel Eve
Marietta,GA
Summary
Motivated individual with broad experience in customer service and sales. Skilled in creating and building customer relationships and understanding customer needs. Strong and personable communication and interpersonal skills for providing ongoing superior customer service while generating and establishing new business for company simultaneously.
Overview
18
18
years of professional experience
Work History
Senior Manager, Client Participation Services
Etrade By Morgan Stanley
01.2022 - 03.2023
- Managed over 50 customer calls per week. Reviewed and analyzed reports, records and directives to obtain data required for planning client activities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out and developed social media, e-blast and public relations and sales campaigns.
- Developed proposals and presentations for internal and external audiences.
Sales Development Agent
Networx, LLC
03.2017 - 04.2020
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Built and managed accurate sales pipeline to maintain high volume of activity
- Setting up client's service territory, negotiating monthly budget and processing payments via phone
Client Solutions Executive
Manheim Cox Automotive
11.2016 - 04.2017
- Inbound/outbound calls to worldwide private-licensed Dealers averaging 125 accounts daily providing specific auction info including dates, locations & special promotions.
- Guided strategy, planning and measurement to maximize effectiveness of auction campaignsAiding and assisting Dealers in online transactions for buying and selling autos.
- Identified, contacted and cultivated relationships with potential clients, bringing in new business annually.
Sales Associate
Mall Of GA Ford, Gwinnett Place Ford
04.2014 - 10.2016
- Achieved Berkshire Hathaway Top 15 Salesperson in south-east region for Aug 2015
- Ford certified in new car sales in addition to selling pre-owned autos
- Trade-in appraisal evaluator; sold car delivery demonstrations; test drives
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Lead Food Server
Houstons, Stoney River Steakhouse, J. Alexanders
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Inside Sales Representative
Inspect-All Services
09.2011 - 04.2013
- Keyholder; Managed friendly and professional customer interactions Daily scheduling technicians for daily treatments and services
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records
Customer Care & Sales Specialist
Arrow Exterminators
09.2010 - 09.2011
- Daily sales recording and deposit preparation, scheduling technicians for daily appointments up and creating leads for outside sales team.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Account Executive - Professional Negotiator
Riexinger & Associates, LLC
05.2009 - 08.2010
- Inbound/outbound debt collection calls for full service law firm specializing in various national and local credit card debts
- Client/customer negotiations and indirect/direct mediations on debt settlements within arrangement following FDCPA
- Achieved top three Negotiator status with overall monthly debt amount collected for five consecutive months.
Account Manager
Sunbelt Office Products
08.2006 - 05.2009
- Business to business cold-calling (averaging over 100 a day), generating leads to open accounts and provide office supplies with same day delivery and low pricing, collecting payments, and overall responsibility of maintaining and growing accounts
- Generating and providing clients with competitive price analysis spreadsheets for continuation and upgrading accounts, performed queries in multiple databases.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Advertising Account Executive
Up In Cumming Magazine
04.2005 - 08.2006
- Keyholder employee; expertise in self-generating leads in given territory, creating and building client relations, client account management, contract negotiations, and marketing strategies
- Worked closely with client and ad design team to create advertising, collections, administrative duties, intern management and motivation, led weekly networking meetings.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects.
Education
Some College (No Degree) - Business Administration
Georgia Southern University
Statesboro, GASome College (No Degree) - Business Administration
Georgia Perimeter College
Dunwoody, GASkills
- Excellent Nonverbal
- Compensation Negotiations
- Sales Representative Communication Skills
- Organizational Systems Scheduling
- Sales Process Management
- Overseeing Events
- Presentation of Designs
- Process Improvement
- Client Correspondence Initiatives
- Pest control
- Sales management
- Inside sales
- Outside sales
- Upselling
- Business development
- Salesforce
- Pricing
- CRM Software
- Strategic Planning
- Procurement
- B2B Sales
- Account Management
- Customer Order Management
Affiliations
- Alpha Omicron Pi Sorority
- Ambassador for /Forsyth County Chamber of Commerce
- Kiwanis International Member - Fundraising Committee Chairperson
- Charter member of Forsyth Junior League
- Forsyth County Leads Group
Timeline
Senior Manager, Client Participation Services
Etrade By Morgan Stanley
01.2022 - 03.2023
Sales Development Agent
Networx, LLC
03.2017 - 04.2020
Client Solutions Executive
Manheim Cox Automotive
11.2016 - 04.2017
Sales Associate
Mall Of GA Ford, Gwinnett Place Ford
04.2014 - 10.2016
Inside Sales Representative
Inspect-All Services
09.2011 - 04.2013
Customer Care & Sales Specialist
Arrow Exterminators
09.2010 - 09.2011
Account Executive - Professional Negotiator
Riexinger & Associates, LLC
05.2009 - 08.2010
Account Manager
Sunbelt Office Products
08.2006 - 05.2009
Advertising Account Executive
Up In Cumming Magazine
04.2005 - 08.2006
Lead Food Server
Houstons, Stoney River Steakhouse, J. Alexanders
Some College (No Degree) - Business Administration
Georgia Southern University
Some College (No Degree) - Business Administration
Georgia Perimeter College
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