Driven to excel, leveraged staff supervision, marketing and customer service skills at The Cave to boost sales and enhance team performance. By fostering a positive work environment and implementing targeted promotions, Achieved significant business growth, showcasing an ability to lead and innovate effectively.
Hi, I’m
Rachel Faust
12 Benson Road, Bethel,CT
Summary
Overview
10
years of professional experience
Work History
The Cave
Assistant Manager
07.2022 - 03.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Putnam Ridge Nursing Home
CNA
11.2018 - 02.2021
Job overview
- Assisted up to 20 patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Edible Arrangements
Assistant Manager /Business Liaison
05.2014 - 11.2018
Job overview
- Supervised day-to-day operations of store and kitchen to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized kitchen to to enhance the customer experience as well as quality control of product to ensure corporate guidelines. Continuously met corporate and OSHA guidelines.
- Completed regular inventory counts to verify stock levels, forecast future needs as well as coordinating with other locations for top selling inventory that sold out.
- Helped with planning schedules and delegating assignments to meet coverage and service demands during holidays and peek days and times.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among clients,staff,management and drivers.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment and teamwork.
- Developed loyalty programs for existing customers
- Developed marketing materials and strategies for coordinating with businesses on corporate gifting and employee recognition gifting.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Streamlined store operations for increased efficiency, implementing new processes and procedures including a renovation and additional product line.
Education
Archcare Rhinebeck, NY
NY CNA from Certified Nurses Aid
10.2019
University Overview
Bethel High SchoolBethel, CT
High School Diploma
06.1995
University Overview
Skills
Money Handling
Hiring and Training
Staff Supervision
Workload Management
Shift Scheduling
Customer Service
Timeline
Assistant Manager
The Cave
07.2022 - 03.2024
CNA
Putnam Ridge Nursing Home
11.2018 - 02.2021
Assistant Manager /Business Liaison
Edible Arrangements
05.2014 - 11.2018
Archcare
NY CNA from Certified Nurses Aid
Bethel High School
High School Diploma
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