Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Fehr

De Soto,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alchemy Gallery
Festus, MO
11.2019 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Direct Support Professional

Ponybird
Mapaville, MO
01.2015 - 10.2018
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Customer Service Representative

Stockhams Gas Mart
Festus, MO
05.2012 - 01.2015
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Performed other duties as assigned by upper management.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Engaged in problem solving activities when conflicts arose between employees or customers.

Education

Some College (No Degree) - Special Education

Jefferson College
Hillsboro, MO

Skills

  • Call Management
  • Paperwork Processing
  • Product Knowledge
  • Complaint Resolution
  • Data Collection
  • Scheduling
  • Report Generation
  • Customer Service
  • Complaint Handling

Timeline

Customer Service Representative

Alchemy Gallery
11.2019 - 09.2023

Direct Support Professional

Ponybird
01.2015 - 10.2018

Customer Service Representative

Stockhams Gas Mart
05.2012 - 01.2015

Some College (No Degree) - Special Education

Jefferson College

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Rachel Fehr