Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Rachel Felix

Yucca Valley,Ca

Summary

Detail-oriented Court Clerk with over 10 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Fantastic at Excel for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Seeking to transition into a Technical Support role.

Overview

11
11
years of professional experience

Work History

WEX Clerk

San Bernardino County
11.2021 - Current
  • VITA Program /Processed $ 225,341in tax refund
  • Customer service scanning
  • Managed multi-phone line
  • Updated documents such as municipal codes and city charters.
  • Stayed up-to-date with California laws and licensing requirements to complete accurate and efficient reviews.


Clerk

Rite Aid
07.2018 - 10.2019
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Produced high-quality communications for internal and external use.

Administration Assistant

Damco
04.2014 - 02.2018
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Updated spreadsheets and databases to track, analyze, and report on performance.

Deli Clerk

Vons
07.2013 - 11.2014
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Education

San Bernardino Career Path Builder
10.2022

Medical Office Specialist -

UEI COLLEGE
02.2021

Business and Finance -

Inland Empire Job Corps Center
10.2016

Skills

  • Handled patient or insurance telephone inquiries pertaining to assigned accounts
  • Identified any overpayments and/or duplicate payments, and investigated and resolved issues
  • Set up patient payment plans and worked collection accounts
  • Communicated with third-party payers regarding claim issues, patient benefits, pre authorizations and referrals
  • Assisted patients with re-scheduling appointments and other scheduling issues
  • Answered multi-line phone system and directed calls to the appropriate party
  • Checked each insurance payment for accuracy and compliance with contract discount
  • Checked eligibility and benefit verification
  • Called insurance companies regarding any discrepancy in payments if necessary
  • Scheduled and confirmed appointments
  • Expert in MS Word/Excel

Volunteer Experience

Boys and Girls Club (Wilmington, CA), 2009, 2014

Timeline

WEX Clerk

San Bernardino County
11.2021 - Current

Clerk

Rite Aid
07.2018 - 10.2019

Administration Assistant

Damco
04.2014 - 02.2018

Deli Clerk

Vons
07.2013 - 11.2014

San Bernardino Career Path Builder

Medical Office Specialist -

UEI COLLEGE

Business and Finance -

Inland Empire Job Corps Center

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Rachel Felix