Rachel Ferchill

BioLife Plasma Services, LLC.

Kyle, Texas

09.2011 - Current

Manage work and performance of more than 40-70 employees at a given time
Onboard new employees with training and new hire documentation.
Cross-train existing employees to maximize team agility and performance.
Maximize performance by monitoring daily activities and mentoring team members.
Evaluate employees' strengths and assigned tasks based upon experience and training.
Establish and update work schedules to account for changing staff levels and expected workloads.
Applied customer feedback to develop process improvements and support long-term business needs.
Conduct monthly inventories of raw materials and components on work floor.
Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Work in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Promoted positive customer experience through day-to-day supervision and management.
Certified Six Sigma Yellow Belt