Rachel Ferguson
Palestine,TX
Summary
I am a great communicator who is positive and encouraging. I strive to help others and I am a team worker. Being able to quick accomplish goals and even resolve conflict if necessary.
Overview
5
5
years of professional experience
Work History
House Manager
Rock Bottom Ranch
08.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Fostered culture of excellence within household staff, setting high standards and leading by example.
- Fostered positive and productive working environment for all household staff through regular training and performance feedback.
Supervisor
Lady-Bug Cleaning
04.2020 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Billing Representative
Liberty Mutual
04.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Licensed Chemical Dependency Counselor - Associates of Applied Science
Texas State Technical College
Waco, TXBelief Therapist -
Therapon Institute
06.2024
Skills
- Grocery shopping
- Activities scheduling
- Event oversight
- Quality service
- Behavior modeling
- Crisis intervention
- Appointment coordination
- Safety management
- Exceptional organization
- Transportation arrangements
- Facility inspections
- Calendar management
- Maintenance coordination
- Skill building
Timeline
House Manager
Rock Bottom Ranch
08.2023 - Current
Billing Representative
Liberty Mutual
04.2021 - 01.2022
Supervisor
Lady-Bug Cleaning
04.2020 - 02.2022
Belief Therapist -
Therapon Institute
Licensed Chemical Dependency Counselor - Associates of Applied Science
Texas State Technical College
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