Rachel Ferguson
Denham Springs,LA
Summary
Dedicated professional with extensive experience in Animal Care and Customer Service. Proven expertise in Animal Handling, Care, and effective Communication with diverse stakeholders. Track record of enhancing team performance through strategic planning and process improvements, ensuring superior customer satisfaction. Committed to delivering compassionate support and adapting to changing environments.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
Sunny Times Grocery
11.2024 - 03.2025
- Supervised daily cash register operations to ensure accuracy and efficiency.
- Trained new cashiers on POS systems and customer service best practices.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Managed cash handling procedures, ensuring compliance with company policies.
Studio Manager
Lifetouch Portraits
05.2005 - 01.2014
- Oversaw daily studio operations to ensure efficient workflow and high-quality customer service.
- Managed scheduling and staffing to optimize team performance and meet client demands.
- Developed training programs for new staff, enhancing skill sets and improving service delivery.
- Implemented inventory management processes, reducing waste and ensuring adequate supplies for sessions.
- Trained and mentored photography staff on techniques, equipment handling, and customer engagement strategies.
- Implemented inventory management systems to optimize supplies and reduce overhead costs in studio operations.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Education
Bachelor of Arts - Liberal Arts And Sciences
FSU
Tallahassee, FL04-2005
Skills
- Kennel care
- Office administration
- Veterinary support
- Adoption events
- Animal fostering
- Problem-solving
- Animal care
Timeline
Cashier Team Lead
Sunny Times Grocery
11.2024 - 03.2025
Studio Manager
Lifetouch Portraits
05.2005 - 01.2014
Bachelor of Arts - Liberal Arts And Sciences
FSU