Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Fergusson

Simsbury,CT

Summary

Dynamic professional with a strong background in healthcare and client services, notably as a Community Perinatal Nursery Nurse at Black Country NHS. Known for reliability and excellent communication, I excel in fostering relationships and ensuring emotional support for families. Proven ability to manage schedules effectively while maintaining confidentiality and promoting positive outcomes.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

20
20
years of professional experience

Work History

Dog Walker

DaleyPawz
CT
09.2023 - Current
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Provided dog with water for adequate hydration on longer walks.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.

Community Perinatal Nursery Nurse

Black Country NHS
Walsall, United Kingdom
01.2019 - 12.2021
  • To demonstrate a sound knowledge of caring effectively for infants up to 24 months old and to share these skills with women and their families open to our service.
  • To assist mothers with perinatal mental health problems to care for their babies, ensure that the emotional and physical needs of babies are met and engage in activities to promote the mother–infant relationship. To work with other caregivers in the family to support the care of the infant.
  • To be part of the multi-disciplinary team utilising skills and knowledge in supporting and advising mums across all domains of caring for their baby.
  • To assist in the management and organisation of work as required.
  • To form part of the development of mothers and other staff in the PerinatalTeams knowledge and skills in caring for infants.

Neonatal Nursery Nurse

Russels Hall Hospital
Dudley, United Kingdom
02.2009 - 01.2019

Supported parents/carers in skill development and confidence building before and after discharge.

Monitor vital signs.

Caring for babies receiving Oxygen and participate in Oxygen studies.

Participate in the care of babies requiring phototherapy.

Be able to identify child protection concerns and take appropriate action.

Maintain legible, accurate and contemporaneous records in accordance with the Trust Policy

Be responsible for own professional development.

Personal Assistant to the Chief Executive Officer

Tourvest Travel Services
Fourways, South Africa
01.2006 - 07.2008
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
  • Scheduled regular maintenance for employer vehicles and other items such as Type.
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Promoted a positive company image by representing the CEO at events, meetings, and conferences.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Managed household budget by paying bills and balancing checking account.
  • Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
  • Booked travel by coordinating and reserving transportation and lodging.
  • Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.

Education

High School Diploma - NNEB Chidcare

Thomas Rotherham College
Rotherham, United Kingdom
05.1999

Skills

  • Honest and trustworthy
  • Reliability and punctuality
  • Punctual and reliable
  • Excellent communication
  • Patience and calmness
  • Schedule management
  • Confidentiality

Languages

English
Professional Working

Timeline

Dog Walker

DaleyPawz
09.2023 - Current

Community Perinatal Nursery Nurse

Black Country NHS
01.2019 - 12.2021

Neonatal Nursery Nurse

Russels Hall Hospital
02.2009 - 01.2019

Personal Assistant to the Chief Executive Officer

Tourvest Travel Services
01.2006 - 07.2008

High School Diploma - NNEB Chidcare

Thomas Rotherham College
Rachel Fergusson