Rachel Firanski
Finleyville,PA
Summary
Driven and adaptable professional with extensive experience at Urb Bridal and Affordable Vet Clinic, excelling in complex problem-solving and effective communication. Demonstrated leadership in managing teams and streamlining operations, achieving increased customer satisfaction. Skilled in multitasking and strategic planning, with a proven track record of delivering exceptional results in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Manager
Urb Bridal
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
Receptionist
Affordable Vet Clinic
09.2019 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Trained new hires
- Effectively explained surgical after care and procedures to clients
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
Ringgold High School
Monongahela, PA06.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Sales Techniques
- Workforce Management
- Product Management
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
Timeline
Manager
Urb Bridal
07.2023 - Current
Receptionist
Affordable Vet Clinic
09.2019 - 07.2023
Ringgold High School
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