Rachel Flood
Edison,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
35
35
years of professional experience
Work History
Inside Sales Representative
National Grid Usa Service Company
11.2020 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Used NG software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit, and set up payment methods.
- Create invoices for orders obtained and submitted orders for processing.
Head Commercial Clerk
National Grid Usa Service Company
05.2014 - 11.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Commercial / Industrial Appliance Clerk
National Grid Usa Service Company
02.2000 - 05.2014
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Arranged meetings for Job titles and coordinated resources for use by all attendees.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
House Heating Clerk
National Grid Usa Service Company
03.1988 - 05.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Pace University
New York, NY06.1985
Diploma -
Thomas Jefferson High School
Brooklyn, NY06.1984
Skills
- Sales Expertise
- Merchandising and Promotions
- Mail Processing
- Verbal and Writing Communication
- Calendar Management
- Customer Satisfaction
- Clerical Support
- Filing Systems
- Accounts Payable and Accounts Receivable
- Peer Relationships
- File and Database Management
- Billing and Invoicing
- Gas Collection
- Client Inquiries
- Spreadsheet Development
- Staff Meetings
- Call Transfers
- Microsoft Applications
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Representative
National Grid Usa Service Company
11.2020 - Current
Head Commercial Clerk
National Grid Usa Service Company
05.2014 - 11.2020
Commercial / Industrial Appliance Clerk
National Grid Usa Service Company
02.2000 - 05.2014
House Heating Clerk
National Grid Usa Service Company
03.1988 - 05.2000
Pace University
Diploma -
Thomas Jefferson High School
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