Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Flores

Lake Stevens,United States

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Asset Protection Investigator

Abercrombie & Fitch
09.2019 - Current
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Educated personnel to apply best practices and comply with policies and procedures and safety procedures.
  • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
  • Initiated and led internal workplace investigations through data analysis and interviews.
  • Interviewed employees and suspects and drafted documentation to assist law enforcement.
  • Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.

Store Manager

Abercrombie & Fitch
10.2016 - 09.2019
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Fostered staff engagement, gender diversity and cultural programs that increased operational quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

New Stores Team

Abercrombie & Fitch
10.2014 - 10.2016
  • Opened new store locations both internationally and domestically.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Kept store opening process on schedule by managing deadlines and adjusting workflows.
  • Supervised store opening process from project start through delivery by prioritizing needs and delegating assignments.

Store Manager

Abercrombie & Fitch
10.2011 - 10.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachelor of Arts - Business Administration And Management

Eastern Washington University
Cheney, WA
12.2010

Skills

  • Critical Thinking
  • Solution Management
  • Asset Protection
  • Customer Experience
  • Training Seminars
  • Effective Communication
  • Conflict Resolution
  • Analytical Skills
  • Microsoft Software
  • Operation and Control
  • Effective Working Relationships
  • Incident Reporting

Certification

  • Interview & Interrogation Techniques, Wicklander-Zulawski & Associates



Timeline

Asset Protection Investigator

Abercrombie & Fitch
09.2019 - Current

Store Manager

Abercrombie & Fitch
10.2016 - 09.2019

New Stores Team

Abercrombie & Fitch
10.2014 - 10.2016

Store Manager

Abercrombie & Fitch
10.2011 - 10.2014

Bachelor of Arts - Business Administration And Management

Eastern Washington University

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