Rachel Flowers
Eufaula,AL
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, enjoy helping clients in need.
Overview
15
15
years of professional experience
Work History
Receptionist
Cumberland Animal Hospital
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
PCT
DaVita Dialysis Corporation
10.2023 - 06.2024
- Took blood for labs, packaged and sent off labs.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Work directly with patients. Prepping accesses, canyolating the accesses, watching and monitoring the machines after setup, taking patients off the machine and then sterilizing and cleaning the machine to set up for the next patient.
Receptionist
Capital Health Plan Eye Care
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Made and confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Triaged customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Optical Technician
Capital Health Plan Eye Care
11.2020 - 06.2022
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to read glasses.
Optometric Technician
Capital Health Plan Eye Care
11.2020 - 06.2022
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Optometric Technician
Rdr Optometry
06.2019 - 06.2020
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Traveled locations, multiply stores.
Optometric Technician
Eye Assosiates Of Talahassee
02.2015 - 11.2019
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Optical Technician
Americas Best Contacts And Eyeclasses
02.2010 - 01.2015
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Education
GED -
GED
Crawfordville, FL2008
Skills
- Customer and Client Relations
- Office Equipment Operation
- Multi-Line Telephone Systems
- Time Management
- Business Administration
- Telephone Skills
- Patient care over 20yrs
Timeline
Receptionist
Cumberland Animal Hospital
09.2024 - Current
PCT
DaVita Dialysis Corporation
10.2023 - 06.2024
Receptionist
Capital Health Plan Eye Care
10.2022 - 05.2023
Optical Technician
Capital Health Plan Eye Care
11.2020 - 06.2022
Optometric Technician
Capital Health Plan Eye Care
11.2020 - 06.2022
Optometric Technician
Rdr Optometry
06.2019 - 06.2020
Optometric Technician
Eye Assosiates Of Talahassee
02.2015 - 11.2019
Optical Technician
Americas Best Contacts And Eyeclasses
02.2010 - 01.2015
GED -
GED
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