Dynamic and detail-oriented Secretary at Forsythe Land Surveying, LLC, adept at enhancing customer experiences through exceptional communication and organization. Successfully streamlined invoice processing, boosting financial accuracy. Proven ability to manage diverse client interactions while maintaining confidentiality and providing reliable support to teams, ensuring project clarity and efficiency.
Overview
5
5
years of professional experience
Work History
Secretary
Forsythe Land Surveying, LLC
11.2020 - 06.2025
Managed scheduling and appointment coordination for multiple survey projects.
Facilitated communication between clients and surveying teams to ensure project clarity.
Maintained organized filing systems for project documents and client records.
Assisted in preparing detailed reports, proposals, and presentations for client meetings.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Maintained daily report documents, memos and invoices.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Education
Bachelor of Arts - Graphic Design
North West Community College
Southhaven
05-2015
Skills
Customer service
Verbal and written communication
Office administration
Organization
Problem-solving and customer support
Creating positive customer experiences
Ability to interact with a diverse customer base
Sales-oriented communication
Digital literacy
Reliability and punctuality
Ability to work independently and as part of a team
Flexibility in work schedule (nights, weekends, holidays, special events)