Compassionate program specialist motivated to positively impact program operations and participant success with diligent support. Well-trained in case management with dedication to continuously enhancing strategies and optimizing assistance. Very organized and hardworking with strong attention to detail. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Work History
Health Ambassador
Alliance for Community Transformations
Mariposa , CA
04/01/23 - Current
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients.
Assisted individuals with eligibility for available benefits.
Interviewed clients to highlight needs and assist in obtaining services personalized to those identified needs.
Adhered to ethical principles and standards to protect clients' confidential information.
Developed trusting relationships with our community partners.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Collaborated with healthcare professionals and organizations to develop strategies for improving public health.
Participated in outreach activities such as presentations at schools or other venues to increase knowledge of healthy practices.
Assisted with data collection and analysis for evaluation of programs and services offered by the organization.
Interacted directly with clients and patients in order provide advice or referrals based on their individual needs.
Prepared reports documenting program performance metrics for review by senior staff members.
Maintained accurate records of client interactions along with other relevant data points related to program outcomes.
Enhanced awareness of health resources and worked to connect individuals with programs.
Spoke with health community workers and members of public about importance of health, prevention and treatment.
Educated community members on disease prevention, vaccines and mental health resources.
PAS Coordinator
Alliance for Community Transformations
Mariposa , CA
1/16/22 - 04/01/23
Scheduled and developed program activities in accordance with program needs.
Developed and implemented new program features to address needs.
Scheduled prospective program participants for assessments and intake.
Uncovered issues to determine solutions and assist program participants.
Collaborated with community members and public agencies to promote programs within community.
Shelter Aide
Alliance for Community Transformations
Mariposa, CA
05/10/21 - 01/16/22
Greeted and assisted shelter visitors, providing information on available resources.
Maintained accurate records of client visits and services provided.
Provided crisis intervention to clients in distress.
Conducted intakes for new clients, verifying personal information and assessing needs.
Facilitated group activities designed to foster positive interactions among participants.
Performed daily cleaning duties including sweeping, mopping, dusting, vacuuming, and laundering linens.
Monitored client behavior to ensure a safe environment.
Provided emotional support for individuals during times of hardship or stress.
Enforced facility rules while demonstrating empathy towards clients who may have difficulty following them.
Assisted with administrative tasks related to shelter operations such as filing paperwork or ordering supplies.
Maintained confidentiality when handling sensitive information about clients or staff members.
Answered telephones, directed calls and took messages.
Maintained and updated filing, inventory and database systems, manually or using computer.
Operated photocopiers and scanners, facsimile machines and personal computers.
Reviewed files, records and other documents to obtain information or respond to requests.
Delivered messages and ran errands.
Typed, formatted and edited correspondence and other documents.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Education
General Education
Spring Hill High School
Mariposa CA
General Education
Payson High School
Payson, AZ
General Education
Rim Country Middle School
Payson, AZ
Skills
Group and Individual Instruction
Skill Building
Case Management
Implementing Client Care Plans
Relationship Building
Collaboration and Teamwork
Issue Reporting
Maintaining Client Records
Client Needs Assessments
Attention to Detail
Active Listening
Crisis Intervention
Problem Solving
Client Intakes
Behavioral Intervention
Client Advocacy
De Escalation Tactics
Community Outreach Programs
Case File Management
Office Administration
Referral Coordination
Support Networks
Research Abilities
Testing Protocols
Community Outreach
Mental health first aid
I completed my Mental health first aid training with Mariposa County In October of 2021.
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