Rachel Frazier

Responsible for the successful implementation of the following federally funded studies:

Coach McLungsSM, a web-based asthma platform, being implemented across all Atrium Health Levine Children’s pediatric primary care and family medicine practices. Funded by the NIH.
Super Supporters-Telemedicine support for vulnerable populations, such as rural and older patients, lower income groups and racial and ethnic minorities. Funded by the Duke Endowment to support Social Determinants of Health.
Heart to Heart- Clinical trial aimed at improving blood pressure control in rural and urban patients using targeted home-based monitoring and telehealth and a healthcare team approach to blood pressure management. Funded by Patient Centered Outcomes Research Institute (PCORI)
Rhythm-B- Remote Hypertension Tracking Help and Management to Reduce Disparities in Black Patients. Funded by PCORI.

Research Areas-Hypertension Management (vulnerable populations), Telehealth: Remote Patient Monitoring, Mobile Health Navigation Support and Quality Improvement studies.

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

• Responsible for leading seminars twice a week.
• Responsible for responding to all student inquiries via email as well as completing and entering student grades in a timely manner.
• Responsible for creating all course materials. (PowerPoints, handouts, activity worksheets)
• Responsible for holding weekly office hours to meet with undergraduate students in course.

• Delivered best-in-class customer experience while adhering to work guidelines, policies, and regulations.
• Quickly answered customer inquiries via phone, to answer routine to moderately complex inquiries.
• Resolved customer issues on a variety of more complex financial products, services and/or select customer segments.
• Excelled in a fast paced, collaborative environment requiring accuracy, multitasking and effective communication.
• Navigated multiple computer systems, researching, and assessing customer needs, and offering appropriate solutions.

• Investigated, triaged, and resolved patient issues to encourage positive experience during patient visit.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Worked with OCRI staff and Physician Investigators to perform academic functions to further the company mission of advancing orthopedic research and education.
• Helped ensure quality data and publishable results and adhering to State/Federal regulations.