Rachel Freeman
Houston,TX
Summary
Experienced professional with a positive and upbeat attitude, offering several years of customer-facing experience in fast-paced settings. Adaptable and skilled in addressing diverse customer needs, with a proven track record of handling customer interactions and resolving issues promptly. Through effective communication and empathy, able to build strong customer relationships, ensuring high levels of satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Member Customer Service Representative
YMCA
10.2023 - Current
- Deliver prompt and exceptional customer service to both current and potential members, supporting member retention.
- Conduct facility tours for potential members showcasing amenities offered while highlighting benefits of joining the YMCA community.
- Provided coaching and mentoring to fellow staff members, contributing to their successful integration into the team.
Business Operation Coordinator
Baylor College of Medicine
03.2022 - Current
- Serve as a liaison between departments to promote collaboration in achieving shared objectives.
- Generate evaluations summarizing student performance across multiple courses offered through the anesthesiology elective program.
- Review and process provider's applications to verify accuracy of credentialing information.
- Process receipts, track reimbursements and submit travel requests through expense management software Concur.
Administrative Assistant
Texas Woman's University
02.2021 - 02.2022
- Provided administrative support to the Associate Director of the Nursing department, including scheduling meetings and managing their calendar.
- Handled confidential credentialing documents for new adjunct professors in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Visual Merchandiser
Target
09.2019 - 01.2021
- Assisted in developing strategies for increasing sales by using visual merchandising techniques
- Provided training sessions for team members on proper display techniques for different types of merchandise
- Conducted seasonal changes in store layouts, including decorations, props and other visuals
Sales Associate
Madewell
10.2015 - 09.2019
- Established strong customer connections through effective communication and relationship-building skills.
- Contributed to the growth of the customer base by establishing new accounts for the clientele reward system.
- Helped customers in dressing rooms by offering guidance on selecting the right denim fit and putting together coordinated outfits.
Education
Bachelor of Arts - English
University of Houston
Houston, TX12.2017
Skills
- Proficient in Microsoft Office
- Effective Interpersonal Communication
- Adobe Acrobat Document Management
- Proficient in Prioritizing Tasks
- Expense Management
- Effective Analytical Problem Solver
Timeline
Member Customer Service Representative
YMCA
10.2023 - Current
Business Operation Coordinator
Baylor College of Medicine
03.2022 - Current
Administrative Assistant
Texas Woman's University
02.2021 - 02.2022
Visual Merchandiser
Target
09.2019 - 01.2021
Sales Associate
Madewell
10.2015 - 09.2019
Bachelor of Arts - English
University of Houston
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