Summary
Overview
Work History
Education
Skills
Timeline
Server
Rachel Friedman

Rachel Friedman

San Jose,California

Summary

Experienced, friendly, and hardworking server with excellent communication and strong multitasking abilities. Demonstrates the ability to stay calm and provide exceptional customer service, even under high stress circumstances.

Overview

4
4
years of professional experience

Work History

Server

Yardhouse
377 Santana Row San Jose CA 95128
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Hostess & Take Out Specialist

Yardhouse
11.2023 - 06.2024
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated flexibility by helping out in other departments as needed, such as food running, drink running, and assisting dine-in customers
  • Assisted in seating guests and managing the wait list
  • Assisted guests in placing take out orders in person and by phone
  • Demonstrated extensive knowledge of the menu in order to provide recommendations and information regarding the food and drink options available
  • Communicated with the kitchen to ensure guests are satisfied with their order
  • Packaged and distributed take out orders in an efficient manner
  • Used the POS to ring in and close out customers orders, get change, print receipts, and activate gift cards
  • Trained new host staff & take out specialists
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs

Barista

Starbucks
03.2021 - 01.2022
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Provided customers with recommendations and information regarding on, and off-menu items
  • Efficiently prepared customer's drinks and food orders while ensuring high quality products
  • Demonstrated strong multitasking abilities by accurately and efficiently making multiple drinks at once

Education

Bachelor of Arts (B.A.) - Psychology

San José State University
05.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Order Accuracy

Timeline

Server

Yardhouse
06.2024 - Current

Hostess & Take Out Specialist

Yardhouse
11.2023 - 06.2024

Barista

Starbucks
03.2021 - 01.2022

Bachelor of Arts (B.A.) - Psychology

San José State University

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Rachel Friedman