Rachel Fuller
Cordova,TN
Summary
Adept at operations management and team leadership, I significantly enhanced performance outcomes and customer satisfaction at PetSmart. Leveraging skills in strategic planning and interpersonal communication, I improved accountability and streamlined supply chain operations. My background as a Hospital Corpsman in the United States Navy underscores my commitment to health and safety compliance, enriching my dedicated work ethic and cultural awareness. Encouraging teammate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable of administrative policies and procedures, very knowledgeable of routine and emergency treatments and medical equipment maintenance processes.
Overview
7
7
years of professional experience
Work History
Operations Manager
PetSmart
07.2007 - 08.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Hospital Corpsman
United States Navy
08.2001 - 08.2008
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Rendered emergency medical treatment and administered immunization programs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Updated medical records in EMR system and double-checked data for accuracy.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented effectively.
- Served as a liaison between patients and their families, facilitating clear communication regarding treatment plans and progress updates.
- Supported healthcare initiatives through active community outreach efforts, educating the public on various health-related topics.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decisionmaking.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Administered medications through injections and IVs in compliance with physician orders.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
- Provided emergency medical support during critical situations, stabilizing patients until further intervention could be administered.
- Enhanced community health awareness with public health campaigns and vaccination drives.
- Coordinated with healthcare teams to develop comprehensive care plans, addressing all patient needs.
Education
Fleet Marine Force Corpsman -
Field Medical Service School
Camp Pendleton, CA2003
Hospital Corpsman -
United States Navy Hospital Corps School
Great Lakes, IL07.2002
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CO05.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Policies and procedures implementation
- Interpersonal Communication
- Strategic Planning
- Health and safety compliance
- Superb time management skills
- Delegation
- Unsurpassed work ethic
- Cultural Awareness
Timeline
Operations Manager
PetSmart
07.2007 - 08.2008
Hospital Corpsman
United States Navy
08.2001 - 08.2008
Fleet Marine Force Corpsman -
Field Medical Service School
Hospital Corpsman -
United States Navy Hospital Corps School
High School Diploma -
Cheyenne Mountain High School
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