Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL FULLER

San Diego,CA

Summary

Highly experienced and successful branch management professional with 8 years of experience in the financial industry knowledge of financial products, risk management, and regulatory compliance. Recognized for strong analytical skills, leadership abilities, and the ability to build and maintain relationships with clients and colleagues customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.

Overview

10
10
years of professional experience

Work History

Branch Operations Supervisor

Endeavor Bank
04.2024 - 09.2025
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Managed day-to-day banking operations, ensuring a seamless workflow and exceptional service delivery
  • Conducted thorough monthly, quarterly, and annual audits to maintain regulatory compliance and internal controls

Assistant Branch Manager / Customer Service Operations Supervisor

HOME STREET BANK
06.2019 - 04.2024
  • Managed day-to-day banking operations, ensuring a seamless workflow and exceptional service delivery
  • Conducted thorough monthly, quarterly, and annual audits to maintain regulatory compliance and internal controls
  • Led and organized team activities, including creating branch schedules to optimize productivity
  • Personally responsible for customer interactions, both in-branch and over the phone, addressing their needs with a focus on exceeding service standards
  • Ensured timely and accurate transactions while maintaining a commitment to exceptional customer service
  • Oversaw critical aspects of branch management, including daily reports, new and closed accounts, and the efficient handling of cash shipments
  • Provided vital support to department staff in various tasks such as bank operations, night drops, and the utilization of banking services and technology
  • Effectively collaborated with customers, department leadership, and auditors to guarantee adherence to store requirements and regulatory standards
  • Maintained a high level of professionalism, consistency, and drawer accuracy during peak operational hours
  • In addition to daily responsibilities, played a pivotal role in handling escalated calls, answering staff questions, performing member experience survey callbacks, and providing backup support on phones during peak periods
  • This multifaceted role required adaptability and a commitment to maintaining high standards in all aspects of operations.

Member Service Representative

BANK OF AMERICA
10.2015 - 08.2018
  • Responsible for greeting customers and assist with customers’ needs during their visit
  • Ensured that transactions are timely while exceeding customers’ standards
  • Responsible for opening and closing accounts, assisting customers’ needs and questions
  • Supports department staff in day-to-day tasks
  • Such as bank operations, night drops, banking services, and mobile banking systems
  • Interact with customers, department leadership, and auditors to ensure store requirements are met
  • Maintains professionalism, consistency, and drawer accuracy during high-demand hours of operation.

Education

High School Diploma -

Burroughs High School
Ridgecrest, CA
05-2012

Skills

  • Operational efficiency expert
  • Branch service quality
  • Audit preparation
  • Strategic Thinking/Planning Policy Implementation Branch Operations
  • Leadership /Team Building Oral/Written Communication Microsoft Office/I365
  • Transaction processing
  • Cross-functional collaboration
  • Adaptability and flexibility
  • Cash management
  • Policy and procedure development
  • Staff training and development

Timeline

Branch Operations Supervisor

Endeavor Bank
04.2024 - 09.2025

Assistant Branch Manager / Customer Service Operations Supervisor

HOME STREET BANK
06.2019 - 04.2024

Member Service Representative

BANK OF AMERICA
10.2015 - 08.2018

High School Diploma -

Burroughs High School

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