Rachel Funston
Ft. Pierce
Summary
Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and store operations. Proven ability to enhance store appearance and optimize inventory control, resulting in increased sales. Strong problem-solving skills and attention to detail ensure efficient cash handling and exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
12.2024 - 05.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Clerk
Merchant Store
08.2022 - 12.2023
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Customer Service Representative
Winn Dixie Supermarket
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Western Union, Ensured compliance with company policies and federal regulations through diligent verification of customer identification and transaction documentation.
Medical Biller and Collections
Aspire Medical Billing
09.2017 - 03.2018
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
Education
St. Lucie West Centennial High School
St. Lucie WestSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
Timeline
Assistant Store Manager
Dollar Tree
12.2024 - 05.2025
Store Clerk
Merchant Store
08.2022 - 12.2023
Customer Service Representative
Winn Dixie Supermarket
05.2022 - 12.2022
Medical Biller and Collections
Aspire Medical Billing
09.2017 - 03.2018
St. Lucie West Centennial High School