Rachel Fyock
Millsboro,DE
Summary
Seasoned Senior Benefits Administrator successful at maintaining compliance with both State and Federal standards. Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.
Overview
33
33
years of professional experience
Work History
Temporary Human Resources Assistant
Robert Half / Watson Marlow Flow Smart
Seaford, DE
06.2022 - Current
- Monitored employee attendance and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
- Held sessions with employees to assist with resume writing, job interviewing, and posting their resumes on job boards.
- Prepared exit packets, conducted exit interviews, and reviewed expectations regarding their severance packet and COBRA.
- Closed out files and packed up all files for transition to Devens, MA
- Closed out all vendors.
Substitute Teacher
Sussex Technology High School
01.2022 - 06.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Human Resources Benefits
Tri Gas & Oil
Federalsburg, MD
04.2018 - 11.2021
- Assisted with writing job postings and job descriptions for boards.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. Files were DOT compliant.
- Checked employees' benefits enrollment for accuracy and inputted all data into Paycom.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Implemented open enrollment system to streamline benefits processes for employees.
- Built relationships with vendors to foster quality service delivery.
- Worked with Broker to negotiate and manage contracts with health insurance providers to secure cost-effective employee coverage.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Administered employee benefits programs and assisted with open enrollment.
- Observed strict procedures to maintain data and plan participant confidentiality.
Human Resources Benefits
Peapack-Gladtsone Bank
03.2011 - 04.2018
- Assisted with writing job postings and job descriptions for boards.
- Semi-Annual meetings with the Broker to review the collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Implemented open enrollment system to streamline benefits processes for employees.
- Built relationships with vendors to foster quality service delivery.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Administered employee benefits programs and assisted with open enrollment.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Human Resources Benefits
Weichert Realtors
04.2001 - 03.2011
Human Resources Assistant
P&O Ports
04.1990 - 04.2001
Education
Master of Science - Counseling
Upsala College
East Orange, NJBachelor of Arts - Sociology
Upsala College
East Orange, NJSkills
- Administer Benefits Process / Open Enrollment
Confidential Records Management
Corporate, Federal & State Compliance
Detailed Oriented
Employee Onboarding and Offboarding
Flexible
MS Office Outlook and ADP, Paycom, Paychex HRIS Management
Retirement and Benefits Planning
Self-Starter
Solve issues timely and always use excellent customer service
Staff Recruitment and Hiring
Team Player
Understanding of HR Policies
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Additional Information
- Administration of the employee company benefits, leaves of absences, open enrollment, performance reviews, personal action forms (transfers, compensation, terminations), Paid Time Off (PTO), and more, all while remaining compliant of federal and state laws, and following company policies and procedures. Extensive knowledge of 401k Retirement Plans, COBRA, FMLA, ADA, Short-Term and Long-Term disabilities, ACA, Workers Compensation, HIPAA, Medicare, CMS, FSA, HRA, HSA, FLSA, filing of the EEO and Vets-1, 5500’s and ADP/ACP filings. Communicate with the company insurance carriers and brokers addressing claim and coverage issues, facilitating resolutions, and taking the responsibility for communicating to the employee regarding recommendations. Hands on experience serving as the liaison to explain insurance benefits to various employees, problem solving skills, proficiency with data entry, records management, and the understanding of keeping employee and company records confidential. Create benefit documents, new hire packets, instructions on how to navigate insurance carriers’ websites, and open enrollment presentations for employees’ educational purposes. Reconcile monthly bills for all employee benefits and 401k Plans. Resolve all discrepancies before bills are processed for payment. Design and administer a robust wellness plan, create goals with incentives to increase participation and awareness to live a healthy lifestyle. Analyze classification of jobs while complying with the Fair Labor Standards Act. Conduct New Hire Onboarding and Offboarding on the employee’s last day of work.
Timeline
Temporary Human Resources Assistant
Robert Half / Watson Marlow Flow Smart
06.2022 - Current
Substitute Teacher
Sussex Technology High School
01.2022 - 06.2022
Human Resources Benefits
Tri Gas & Oil
04.2018 - 11.2021
Human Resources Benefits
Peapack-Gladtsone Bank
03.2011 - 04.2018
Human Resources Benefits
Weichert Realtors
04.2001 - 03.2011
Human Resources Assistant
P&O Ports
04.1990 - 04.2001
Master of Science - Counseling
Upsala College
Bachelor of Arts - Sociology
Upsala College