Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rachel Gabbard

New Braunfels

Summary

Bringing robust analytical skills and deep understanding of data-driven decision making developed in fast-paced retail environment. Skilled in utilizing data analysis, trend forecasting, and strategic planning to achieve business goals. Looking to transition into new field where these transferrable skills can drive success and innovation.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Merchandising Analyst

HEB Grocery Store
12.2019 - Current
  • Generated comprehensive reports on category performance for senior leadership review and decision-making purposes.
  • Improved inventory management through effective forecasting and demand planning techniques.
  • Optimized product placement by conducting thorough market research and analyzing consumer trends.
  • Assisted in the development of training materials for new hires focused on merchandising best practices and company policies.
  • Implemented data-driven assortment plans tailored to individual store demographics and needs.
  • Monitored sales performance, adjusting merchandising plans as needed to maximize revenue potential.
  • Served as a liaison between corporate headquarters and field teams to address any concerns or issues related to merchandising initiatives.
  • Increased sales performance by developing and implementing innovative merchandising strategies.
  • Leveraged advanced analytics tools to identify areas of opportunity within the merchandise assortment strategy.
  • Coordinated with store operations team members to implement planograms, ensuring proper execution at all locations.
  • Streamlined processes for SKU creation and maintenance to ensure accurate product information.
  • Utilized specialized software to capture and process data.

Deli Department Manager

HEB Grocery Store
08.2019 - 12.2019
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.

Information Systems Technician

HEB Grocery Store
08.2018 - 08.2019
  • Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.

Food Service Representative

HEB
01.2014 - 08.2018
  • Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Collaborated with team members to ensure smooth operations, resulting in consistent positive feedback from customers.
  • Streamlined the ordering process for improved kitchen efficiency and faster order fulfillment.
  • Reached or exceeded predetermined sales goals.
  • Reduced food waste by effectively managing inventory levels and implementing proper storage techniques.
  • Trained new staff members on company policies and food safety procedures for seamless integration into the team.
  • Increased overall cleanliness of work areas by maintaining strict sanitation standards and conducting regular inspections.
  • Contributed to a positive workplace culture through effective communication skills, teamwork initiatives, and a strong work ethic.
  • Conducted routine equipment maintenance checks, ensuring all appliances were functioning safely and efficiently.

Receptionist/Veterinary Technician

Amigo Animal Hospital
01.2013 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Youth Counselor

SA Youth
01.2012 - 01.2013
  • Worked with underprivileged students after school; Helped with homework, coordinated physical activities, taught specific age related lessons, cooperated with parents to ensure safety and welfare for students
  • Performed duties for this employee while maintaining full-time student hours

American Citadel Guard

San Antonio Area Security Officer Supervisor
01.2011 - 01.2013
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Complied with all company policies, local laws, and regulations governing security guard duties.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Depot - Level Secure Communications Systems Technician

United States Air Force
01.2006 - 01.2011
  • Managed computer systems and networks; Performed inspections, conducted operational tests, and repaired computer networks and cryptographic equipment; diagnosed and isolated faults on malfunctioning communications security devices; created local awaiting parts log to provide FIFO equipment repair tracking; through attention to detail, patience, and determination, reduced missed suspenses by6%, prevented $45,000 in outsourcing charges, and saved $140,500 in acquisition expenses
  • While on deployment in Afghanistan, in addition to previous duties, operated Biometric System software to research1,800 local contractors for suspension of terrorism; performed diagnostics on circuit cards in secure airborne radios and repaired faulty cards; daily programmed42 ground-to-air radio systems to provide secure communication for60 convoy missions carrying20 passengers each; through training, discipline, and help of team members, was able to identify terrorist suspect to secure1200 base member’s safety, save $400,000 in replacement costs, restored $4.2 million of equipment
  • Recruited to develop, implement, and enforce Air Force regulations for repair processes, safety regulations, and standard operating procedures; trained and mentored unit members on new written regulations and procedures; performed inspections to ensure new regulations were adhered to; reported discrepancies and corrective actions to unit commander

Education

Bachelor of Arts - Mathematics and Actuary Science

University of The Incarnate Word
San Antonio, Texas
12.2015

Associate of Applied Science - Electronics Systems Technology

Community College of the Air Force
02.2010

Skills

  • Product assortment
  • Advanced Excel
  • Merchandising analytics
  • Assortment optimization
  • Space planning
  • Merchandise planning
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking

Certification

  • Introduction to WAN Technologies, April2008
  • Virtual Private Network Solutions, April2008
  • Microsoft Access Level -1, February2008
  • Introduction to Telecommunications, October2007
  • Networking Essentials, August2007

Accomplishments

  • John Phillip Sousa Award,2006
  • Cryptographic Systems Group Airman of the Year,2008
  • Lackland AFB Junior Enlisted Member of the Year Nominee,2008
  • PRT Laghman OEF Airman Performer of the Month, December2008
  • Air Force Association Alamo Chapter Blue Suit Outstanding Airman, March2009
  • University of the Incarnate Word Dean’s List,2012-2015

Timeline

Merchandising Analyst

HEB Grocery Store
12.2019 - Current

Deli Department Manager

HEB Grocery Store
08.2019 - 12.2019

Information Systems Technician

HEB Grocery Store
08.2018 - 08.2019

Food Service Representative

HEB
01.2014 - 08.2018

Receptionist/Veterinary Technician

Amigo Animal Hospital
01.2013 - 01.2014

Youth Counselor

SA Youth
01.2012 - 01.2013

American Citadel Guard

San Antonio Area Security Officer Supervisor
01.2011 - 01.2013

Depot - Level Secure Communications Systems Technician

United States Air Force
01.2006 - 01.2011

Associate of Applied Science - Electronics Systems Technology

Community College of the Air Force

Bachelor of Arts - Mathematics and Actuary Science

University of The Incarnate Word

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Rachel Gabbard