Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gaitan-Guerrero

Winnemucca

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Receptionist

Premise Health
04.2024 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Confirm appointments, communicate with clients, and update client records.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Lead Budtender

White Knife LLC
05.2023 - 04.2024
  • Participated in community outreach events representing the dispensary positively within local communities.
  • Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals and promotions.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
  • Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
  • Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
  • Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.

Assistant Manager of Operations

The Gold Leaf
04.2022 - 05.2023
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Server

Sids Restaurant
08.2019 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Beatty High School
Beatty, NV
06-2010

Skills

  • Proficient in Spanish
  • Skilled in organizing tasks by importance
  • Efficient appointment management
  • Time management
  • Accurate data entry
  • Positive and professional
  • Experienced with Microsoft Office applications
  • Call answering and routing
  • Collaborative teamwork
  • Building professional connections
  • Data inputting
  • Appointment coordination
  • Innovative problem-solving
  • Strong verbal and written communication

Timeline

Receptionist

Premise Health
04.2024 - Current

Lead Budtender

White Knife LLC
05.2023 - 04.2024

Assistant Manager of Operations

The Gold Leaf
04.2022 - 05.2023

Server

Sids Restaurant
08.2019 - 04.2022

High School Diploma -

Beatty High School

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