Rachel Garcia

Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.

• Surpassed annual revenue targets by over $30k through effective oversight of daily operations and strategic initiative implementation.
• Increased employee retention 40% through improvements in leadership and development.
• Supported business growth through strategic planning and process development.
• Streamlined company processes and procedures while enhancing customer satisfaction.
• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
• Implemented business development strategies, logo designs and website designs.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Oversaw day-to-day production activities in accordance with business objectives.

• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Monitored budget and utilized operational resources.
• Developed systems and procedures to improve operational quality and team efficiency.
• Mentored and coached team members to foster productive and engaging work environment.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Established and monitored quality assurance standards to achieve operational excellence.
• Defined, implemented, and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue by 30% and effectively targeting new markets.

• Originated and implemented operational processes and procedures, amplifying productivity.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Built working relationships with clients to foster loyalty and encourage repeat business, retaining over 75% of our client base.

• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method increasing compliancy by over 80%.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Spearheaded and implemented new projects to expand scope of engagement.
• Successfully negotiated client contract renewals to create increased revenue.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.