Rachel Gatton

Obtain labs, special testing and Hospital Records for continuation of care.

Updated all medications, allergies, immunizations, diagnosis, clinical measures in CCP (Cocentrix).

Audit medical books insuring all required documents are present for state inspection.

Schedule and track Psychiatry appointments.

Enter all medical appointments in CCP and track when follow-up appointments are needed.

Create agendas for upcoming medical appointments.

Assisted with the coordination of inpatient and outpatient medical services.

Monitor patient care plans to ensure compliance with established standards and protocols.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw the Medical Liaison's ensuring the medical appointments were scheduled and ran in compliance with state regulations.
• Ensured all necessary labs/testing were completed.
• Identified opportunities for process improvements through data analysis.
• Identified areas of improvement within the department and implemented necessary changes.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Monitored compliance with state and federal regulations regarding medical record retention.

Scheduled and ran medical appointments.

Completed labs and special testing.

Communicated with the Medical team of any changes or concerns.

Ordered needed medications.