Rachel Geisler
Cheyenne,WY
Summary
Resourceful Customer Service Representative Lead known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and workflow optimization. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team cohesion.
Overview
21
21
years of professional experience
Work History
Customer Service Rep, Lead Call center agent
CNSI/Acentra
2021.08 - Current
- Escalations
- Researching claims
- Incoming/outgoing calls
- Screen shares for providers/members
- Assisting other Agents with questions
- Working closely with Tech department/ claims department in regards to provider’s issues, resolving in timely manner
- Meeting SLAS
- HIPAA guidelines
Teacher's Assistant
Wyoming Child Family and Development
Cheyenne, Wyoming
2020.12 - 2021.07
- Assisted teachers in implementing lesson plans and classroom activities.
- Collaborated with educators to create a positive learning environment.
- Monitored student progress and provided feedback to teachers regularly.
- Facilitated small group activities to enhance student engagement and understanding.
- Communicated effectively with parents regarding student behavior and progress.
- Supervised children and participated with children in activities.
Receptionist
Chiropractic Sports and wellness
Cheyenne, Wyoming
2019.09 - 2020.11
- Greeted patients warmly and maintained a welcoming reception area.
- Scheduled appointments using clinic management software for efficient patient flow.
- Managed phone calls, providing information and addressing patient inquiries promptly.
- Verified patient insurance details to ensure accurate billing and services.
- Coordinated with chiropractors to prepare patient files and treatment plans daily.
- Maintained inventory of office supplies and ordered new materials as needed.
- Assisted in creating a positive environment through effective communication skills.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Para educator/ Teacher assistant
Head start program
2018.05 - 2019.09
Phone enumerator
National Agricultural Statistic Service
2017.02 - 2018.08
- Collected data from agricultural producers for statistical analysis.
- Recorded responses using electronic data collection tools.
- Collaborated with team members to improve survey methods.
- Reviewed completed surveys for completeness and accuracy.
- Provided feedback on survey processes to enhance efficiency.
Director/ daycare aide/ daycare assistant
Community Action of Laramie County
2005.05 - 2018.05
Education
High School -
East High School
Cheyenne, WyomingCDA - early childhood education
Laramie County Community College
Cheyenne, WyomingSkills
- Claims research
- Call handling
- Escalation management
- HIPAA compliance
- Technical troubleshooting
- Customer relationship management
- Issue resolution
- Service level adherence
- Data entry accuracy
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Adaptability to change
- Microsoft outlook
- Prioritization
- Adaptability and flexibility
- Customer service
Timeline
Customer Service Rep, Lead Call center agent
CNSI/Acentra
2021.08 - Current
Teacher's Assistant
Wyoming Child Family and Development
2020.12 - 2021.07
Receptionist
Chiropractic Sports and wellness
2019.09 - 2020.11
Para educator/ Teacher assistant
Head start program
2018.05 - 2019.09
Phone enumerator
National Agricultural Statistic Service
2017.02 - 2018.08
Director/ daycare aide/ daycare assistant
Community Action of Laramie County
2005.05 - 2018.05
High School -
East High School
CDA - early childhood education
Laramie County Community College