Rachel Gerry
Peabody,United States
Overview
22
22
years of professional experience
Work History
Endoscopy Scheduler
Lahey Hospital & Medical Center
06.2023 - Current
- Using Epic schedules patients for procedures as ordered by a physician.
- Works with a workqueue to outreach patients by phone, mail or patient portal to set up future appointments.
- Sends out preparation instructions to patients by phone, mail or patient portal.
- Has assisted with building schedule template on department snapboard.
- Transcribes outside orders
Patient Access Representative
Lahey Hospital & Medical Center
08.2022 - 06.2023
- Registers new patients, accurately capturing demographics and insurance information
- Cross trained to schedule patients for six departments
- Checks in patients for appointments verifying information, collecting co-pays and obtaining signatures when necessary
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Assistant Store Manager
DICK'S Sporting Goods
11.2021 - 08.2022
- I help manage a team of over 100 associates in a $25+ million retail store
- While my main priority is customer service, I also hire, train and develop new employees; perform cash office operations, complete store audits, assist in inventory and all other day-to-day operations
Assistant Manager
The North Face, a VF Company
01.2010 - 11.2021
- Help lead a team of 10-20 associates in a $1.2 million store
- Responsible for day to day operations of the business which include: opening and closing the store, customer service, register use, scheduling, hiring, recruiting, visual merchandising, shipping and receiving merchandise using AS400, fulfilling customer's on-line orders using IBM Sterling, approving time cards using Workday, loss prevention and training and onboarding new staff
- Assisted in store grand openings in Braintree, MA, Providence, RI and Rochester, NY
Store Manager
Olympia Sports
08.2002 - 01.2010
- I began my career with Olympia Sports as a part time sales associate and worked my way up to become a store manager
- As a store manager I was responsible for a team of 10-15 employees
- My day to day activities included: customer service, opening and closing the store, register use, loss prevention, visual merchandising, scheduling, hiring, recruiting, training new associates, processing incoming shipment and shipping customer orders
Education
Bachelor's degree - Modern Languages (French and Spanish)
Framingham State University
Massachusetts01.2007
Teaching French as a Second or Foreign Language
Elmira College
New York01.2005
Skills
- Microsoft Office
- AS400 Administration
- Workday
- Store Management
- Customer Service
- Employee Training
- Independent Thinking
- Analytical Skills
- Microsoft Teams
- Epic
Timeline
Endoscopy Scheduler
Lahey Hospital & Medical Center
06.2023 - Current
Patient Access Representative
Lahey Hospital & Medical Center
08.2022 - 06.2023
Assistant Store Manager
DICK'S Sporting Goods
11.2021 - 08.2022
Assistant Manager
The North Face, a VF Company
01.2010 - 11.2021
Store Manager
Olympia Sports
08.2002 - 01.2010
Bachelor's degree - Modern Languages (French and Spanish)
Framingham State University
Teaching French as a Second or Foreign Language
Elmira College
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