Rachel Ghan
Eagle River
Summary
Dedicated professional with a history of meeting company goals and new challenges. Well-versed in sales, management, and leading in a fast-paced environment, while supporting the emotional, social, and academic development. Effective Communication skills with strong leadership values.
Overview
14
14
years of professional experience
Work History
Reservations Group Coordinator & Manager/Alaska Sales Manager
Hotel Captain Cook
04.2013 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Training new employees/ensuring all receive a clear understanding of materials in order to succeed
- Coordinating group reservations for all hotel conferences and events
- Managing and settling group billing procedures from $1K to $1M
- Conducted site inspections, participated in off-site conferences, and routinely met with potential and existing clients
- Creating proposals, meeting deadlines, and providing memorable experiences for clients
- Top producing Sales Manager for assigned sales territory
- Exceeding sales goals and gaining over 4M in Revenue
Pizza cook/server/cashier
Sicily's Pizza
04.2009 - 09.2014
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Preschool Teacher/Day Care Provider
Bright Beginnings Daycare
01.2012 - 04.2013
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Attend to children's mental health needs by encouraging children to develop healthy social and emotional skills
- Liaised with parents and guardians to discuss child progress.
Education
High School Diploma -
Chugiak High
Skills
- Ability to manage multiple client accounts and relationships
- Creating conference proposals and organizing event schedules
- Experience in creating documents and invoices in Word or Excel
- Dynamic Leader and personally accountable
- Tenacious and goal orientated
- Reliable and honest
Timeline
Reservations Group Coordinator & Manager/Alaska Sales Manager
Hotel Captain Cook
04.2013 - Current
Preschool Teacher/Day Care Provider
Bright Beginnings Daycare
01.2012 - 04.2013
Pizza cook/server/cashier
Sicily's Pizza
04.2009 - 09.2014
High School Diploma -
Chugiak High
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