Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gifford

Minneapolis ,MN

Summary

Program support professional with strong background in administration and project coordination. Skilled in streamlining processes, managing schedules, and supporting cross-functional teams to achieve goals. Known for adaptability, reliability, and fostering collaborative environments. Proficient in problem-solving, communication, and organizational tasks essential for program success.

Overview

7
7
years of professional experience

Work History

Program Support Specialist

Newport Healthcare
11.2023 - Current
  • Enhanced program efficiency by streamlining processes and implementing strategic improvements.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
  • Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
  • Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.

Central Sterile Supply Technician Lead

Health Partners
06.2022 - 11.2023
  • Provided thorough training to new Sterile Supply Technicians, fostering a high level of expertise within the team.
  • Ensured timely availability of required supplies through proactive communication with other departments, minimizing delays in patient care delivery.
  • Optimized workflow within the department through effective scheduling and prioritization of tasks, maximizing productivity while maintaining quality standards.
  • Collaborated with interdisciplinary teams to develop best practices for sterilization and supply management, promoting a culture of continuous improvement.

Senior Mental Health Worker

District 271
03.2019 - 06.2022


  • Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
  • Documented client progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.

Engagement Services Coordinator

Fraser
03.2018 - 03.2019


  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Education

B.A. - Psychology

Metropolitan State University
Saint Paul, MN
12.2013

Skills

  • Clear communication
  • Strong interpersonal connections
  • Employee training
  • Electronic health data management
  • Psychoeducational support
  • Data interpretation
  • Detail-oriented data management
  • Recordkeeping requirements
  • Problem-solving proficiency
  • Client engagement

Timeline

Program Support Specialist

Newport Healthcare
11.2023 - Current

Central Sterile Supply Technician Lead

Health Partners
06.2022 - 11.2023

Senior Mental Health Worker

District 271
03.2019 - 06.2022

Engagement Services Coordinator

Fraser
03.2018 - 03.2019

B.A. - Psychology

Metropolitan State University

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