Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gilbert

Saint Jo,TX

Summary

Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.

Overview

28
28
years of professional experience

Work History

Executive Director

Enlivant
Mesquite, TX
04.2019 - Current
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability
  • Represented organization to local public by giving presentations and speeches and participating in community events
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
  • Advocated for organization and company mission to raise awareness and support
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
  • Established and maintained strong relationships with customers, vendors and strategic partners
  • Represented organization at industry conferences and events
  • Formulated and executed strategic initiatives to improve product offerings
  • Analyzed industry trends and tracked competitor activities to inform decision making
  • Developed innovative sales and marketing strategies to facilitate business expansion
  • Monitored key business risks and established risk management procedures
  • Provided training and guidance to new members of the Billing and Collections team as needed.
  • Performed reconciliation of accounts to ensure accurate billing and collections records.
  • Maintained accurate records of collections efforts including contact notes in CRM system for future reference.
  • Contacted insurance companies to check status of claim payments.
  • Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
  • Collaborated with customer service teams to address and resolve debtor inquiries.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Executive Director

Cambridge Court
Mesquite, TX
04.2010 - 08.2019
  • Represented organization to local public by giving presentations and speeches and participating in community events
  • Defined company roles and responsibilities to establish and enhance processes
  • Advocated for organization and company mission to raise awareness and support
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public
  • Established and maintained strong relationships with customers, vendors and strategic partners
  • Managed financial, operational and human resources to optimize business performance
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
  • Founded performance- and merit-based evaluation system to assess staff performance
  • Maintained P&L and shouldered corporate fiscal responsibility

Vice President

Freight Outlet
Dallas, TX
07.1997 - 04.2010
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols
  • Identified opportunities to improve business process flows and productivity
  • Increased company profits through performance optimization strategies and efficiency improvements
  • Set clear goals to monitor targets and offered real-time input on performance and motivation
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Employed optimal safety practices to reduce worksite complaints and hazards
  • Drove team engagement to achieve aggressive company targets
  • Supported project management team for optimal performance
  • Drove short-term and advanced promotional initiatives and planning processes
  • Trained new employees on proper protocols and customer service standards
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

Education

Associate's degree - Business Management

Tarleton State University
Stephenville, TX
05.1997

Skills

  • Management
  • Strategic Planning
  • Risk Management
  • Logistics
  • Business Development
  • Process Improvement
  • Past due procedures
  • Debt recovery expertise
  • Collections tracking
  • Collections oversight

Timeline

Executive Director

Enlivant
04.2019 - Current

Executive Director

Cambridge Court
04.2010 - 08.2019

Vice President

Freight Outlet
07.1997 - 04.2010

Associate's degree - Business Management

Tarleton State University

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