Rachel Gilchrest
6391 Shadow Lake Trl Centerville,OH
Summary
Passionate and organized professional with a background in marketing, sales and customer service. Highly skilled in customer/client relations, and professional communication. Strong organization skills, with a keen eye for details and commitment to a positive attitude.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Director of Marketing/REALTOR
RE/MAX Victory + Affiliates
5 2017 - Current
- Boosted individual as well as company brand awareness and generated leads, while managing internal and external marketing campaigns and programs.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics for individual agents, and brokerage.
- Organized, planned and executed company events for 200+ agents.
- Advised and informed prospective clients on current market activities and conditions.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout entire home buying/selling transaction process.
Customer Service Manager
Specialized Fulfillment Services
06.2004 - 05.2017
- Responsible for overseeing 10+ customer service representatives.
- Developed and implemented specialized offers and promotions for publisher events, as well as creative marketing campaigns.
- Directly and effectively communicated with 30+ publishers on their unique marketing, data entry and customer service needs.
- Accountable for all department HR matters, to include: department interviewing/hiring, payroll, benefits, employee reviews and confidential employee relations.
Education
Bachelor of Arts - Psychology
Wright State University
Fairborn 08.2005 - 05.2009
Skills
Detail Oriented & Organized
Decisive & Adaptable
Customer/Client Focused
Strong Written & Verbal Communication
Personable & Professional
Volunteer Work
- Director - MAD Network (Make A Difference): Organized and held quarterly events, to raise more than $100,000 for Dayton local non-profits.
- Court Appointed Special Advocate - Greene County Courts: Formally trained in assessing cases of child abuse/neglect, to give opinion of child well-being to the court system.
Timeline
Bachelor of Arts - Psychology
Wright State University
08.2005 - 05.2009
Customer Service Manager
Specialized Fulfillment Services
06.2004 - 05.2017
Director of Marketing/REALTOR
RE/MAX Victory + Affiliates
5 2017 - Current
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