Rachel Gilligan
Summary
Professional and experienced individual looking to continue my career in the customer service industry. I have greatly enjoyed building rapport with all the customers in my different work experiences and have developed long lasting relationships along the way. My goal is to work for an organization long term where I feel like family and take pride in what I do. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Service/Insurance Sales Agent
State Farm
09.2020 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Assistant Manager
The Wakeup Call Coffee
01.2018 - Current
- Lead and managed a group at the Evergreen location-Responsible for staffing the stand and ensuring expected duties are done while on call every weekend-Took orders and process payments in a fast paced environment-Sold and promoted merchandise-Created rapport with customers and developed great relationships
Associate Consultant Representative
Clinique Cosmetics/Macy's
01.2013 - 01.2016
- Traveled to all Clinique counters in the Las Vegas area-Put my skills to work as a makeup artist and skin care consultant-Promoted the company and helped build clientele-Assisted with large promotions
Education
High School Diploma -
Central Valley/East Valley High School
12.2009
Skills
- Customer Service
- Reliability
- Hard Worker
- Versatile
- Insurance sales
- Product Knowledge
- Licensed Insurance Agent
- Rapport Building
- Customer Needs Assessment
- Customer follow-up
- Auto insurance
- Quotes and sales
- Relationship Building
References
- James Horn, Supervisor at Wake Up Call, 509-954-3122
- Gina Rocco Green, State Farm Financial Representative, 509-703-8565
- John Whiting-Call, State Farm Service Representative, 509-721-0450
Timeline
Service/Insurance Sales Agent
State Farm
09.2020 - Current
Assistant Manager
The Wakeup Call Coffee
01.2018 - Current
Associate Consultant Representative
Clinique Cosmetics/Macy's
01.2013 - 01.2016
High School Diploma -
Central Valley/East Valley High School
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