Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Rachel Gitre

Saint Clair Shores,MI

Summary

Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Experience Incentive Program Manager

Stellantis
04.2022 - Current
  • Manage Customer First and Wagoneer Premium Achievement dealer incentive programs
  • Execute monthly appeals process with research and decision making with key stakeholders for approval/denial
  • Established strong relationships with key stakeholders, ensuring support for program initiatives
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members
  • Identified program obstacles and communicated possible impacts to team
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
  • Facilitated workshops and conducted one-on-one training to educate team members

Metro Service and Parts Area Manager

Stellantis
04.2015 - 03.2022
  • Serve as a liaison between CDJR dealerships and Stellantis in multiple Business Centers/Markets
  • Increase revenue and achieve established targets in service district
  • Develop and implement customer experience initiative action plans to increase customer retention and overall Customer Satisfaction Index scores
  • Lead and train dealership personnel on Mopar products, services and offerings
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities
  • Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time
  • Oversaw dealer inventory management, reducing costs through accurate forecasting and strategic purchasing decisions
  • Resolved conflicts promptly to promote positive environment for customers
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching
  • Resolved problems with customers to maintain relationships and increase customer retention for the dealers

Chrysler Academy Intern

Chrysler Group LLC
05.2014 - 08.2014
  • Developed strategic communications plan with cross functional teams
  • Assisted with developing iShowroom user-interface enhancement proposal
  • Assisted in the design process for promotional materials which contributed to raising awareness among target audiences
  • Lead corporate-wide communications for intern community service project with Forgotten Harvest
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to deadlines


Education

Master of Arts - Public Relations, Advertising

Michigan State University
East Lansing, Mi
12.2014

Bachelor of Arts -

Central Michigan University
Mt. Pleasant, Mi
08.2013

Skills

  • Stakeholder Communications

  • Strategic Planning

  • Interpersonal Skills

  • Dealer Relationship Management

  • Flexible and Adaptable

  • Problem Resolution

Certification

USF Design Thinking Certification powered by Stonehill

Timeline

Customer Experience Incentive Program Manager

Stellantis
04.2022 - Current

Metro Service and Parts Area Manager

Stellantis
04.2015 - 03.2022

Chrysler Academy Intern

Chrysler Group LLC
05.2014 - 08.2014

Master of Arts - Public Relations, Advertising

Michigan State University

Bachelor of Arts -

Central Michigan University

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Rachel Gitre