Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RACHEL GLAPION

New Orleans,Louisiana

Summary

Exceptional listener and communicator who effectively conveys information verbally and in writing.


Ability to make decisions and solve problems.


Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.


Innovative problem solver who can generate workable solutions and resolve complaints.


Resourceful team player who excels at building trusting relationships with customers and colleagues.


Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.


Loyal and dedicated with an excellent work record.


Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.


Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.


Confident, hard-working employee who is committed to achieving excellence.


Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.


Deals effectively with a wide variety of people able to motivate team members to greater success, speaks persuasively and articulately listens carefully and accurately, pays very close attention to detail.


ADDITIONAL SKILLS


• Written and verbal communication
• Decision-making
• Interpersonal skills
• Adaptability
• Time management
• Conflict resolution
• Cooperation
• Mentorship
• Positivity
•Willingness to learn

Overview

12
12
years of professional experience

Work History

Customer Service/Airline Ticket Agent

GAT Airline Ground Support
Kenner, Louisiana
05.2022 - Current
  • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Perform FOD walks in the ramp area between flights.
  • Refueled and clean ground equipment, and remove (FOD) debris from tarmac.
  • Learned and follow TSA as well as FAA regulation as part of every day activities.
  • Assist in the creation of VIP packages and work independently in additional departments providing clerical assistance ,
  • Establish passengers' reservations history, collect fees, explain FAA and airline rules and regulations.
  • Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
  • Organize and make preparations in airport VIP room for social events attend by groups such as government officials and executives.
  • Provide assistance with passengers check-in and cargo acceptance.
  • Utilize standard operating procedures, effective crew resource management, communication and procedures specify in the company operation manual.
  • Check how many pieces of luggage they are carrying and direct them to TSA check.
  • Ticket agents also work in conjunction with TSA in helping control passenger flow into the secured area.
  • Process reservations via computer and web-base Marriott databases.
  • Plan and participate in conventions and meetings gear towards organizations contemplating Marriott conference and convention services.

Receptionist/Personal Assistant

Relax Attack LLC
Slidell, LA
01.2021 - 05.2022
  • Act as the point of contact between the manager and internal/external clients
  • Screen and direct phone calls and distribute correspondence
  • Handle requests and queries appropriately
  • Manage diary and schedule meetings and appointments
  • Make travel arrangements
  • Take dictation and minutes
  • Source office supplies
  • Produce reports, presentations and briefs
  • Devise and maintain office filing system

Medical Assistant

Peace, Love, And Wellness Clinic
Slidell, LA
12.2020 - 11.2021
  • Taking patient medical histories
  • Explaining treatment procedures to patients
  • Preparing patients for examination
  • Assisting the physician during exams
  • Collecting and preparing laboratory specimens
  • Performing basic laboratory tests
  • Instructing patients about medication and special diets
  • Preparing and administering medications as directed by a physician
  • Transmitting prescription refills as directed
  • Removing sutures and changing dressings
  • Using computer applications
  • Answering telephones
  • Greeting patients
  • Updating and filing patient medical records
  • Coding and filling out insurance forms
  • Scheduling appointments
  • Arranging for hospital admissions and laboratory services
  • Handling correspondence, billing, and bookkeeping

Caregiver

Advanced Personal Care Services
New Orleans, LA
05.2018 - 07.2019


  • Documented vitals, behaviors and medications in client medical records
  • Built strong relationships with clients to deliver emotional support and companionship
  • Monitored progress and documented any patient health status changes to keep healthcare team updated
  • Provided quality care for disabled and elderly patients
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Assisted with daily living activities by helping with hygiene needs, shopping for groceries and household chores
  • Maintained frequent supervision of residents unable to call for assistance
  • Developed rapport to create safe and trusting environment for care
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Transported individuals to medical appointments and other errands
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Administered medication as directed by physician
  • Worked to improve and enhance patient lives through effective and compassionate care

Engagement Ambassador

Sleep Number Corporation
Harahan, LA
12.2017 - 11.2018


  • Act as a resource for employees who have questions regarding the survey process
  • Actively lead components of the Action Planning process once survey results are available
  • Assist in coordinating Action Planning progress updates
  • Share information and key messages about the department and goals with colleagues
  • Seek examples of process improvements and good practices from colleagues
  • Identify ongoing wins or issues from employees and feeding these back to managers and
    colleagues

Customer Service Representative

Sleep Number Corporation
Harahan, LA
10.2017 - 11.2018
  • Responded to customer requests for products, services and company information
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Educated customers on product and service details and information
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
  • Responded proactively and positively to rapid change

Valet/Garage Cashier

HARRAH'S NEW ORLEANS
NEW ORLEANS, LA
04.2016 - 09.2017
  • Collection of guest’s money for the payment of valet parking
  • Accuracy of cash drawer
  • Using micros to accurately track customer’s vehicles.
  • Responsible for coordinating the parking and retrieval of vehicles.
  • Maintaining security of keys in an orderly manner.
  • Maintaining cleanliness of office, Casino and Hotel entrances.
  • Count and record tips.
  • Greeting all patrons and responding to their questions.
  • Ensure the safety and security of guest and employees.
  • Knowledge of all special events and promotions available to guests
  • All other duties as assigned.

Assistant Manager

Walgreens
New Orleans, LA
03.2016 - 02.2017
  • Assist the store manager with the retail store operations which includes leading associates through execution of the business plans/objectives of the company to drive sales
  • Provide a superior associate and customer experience and enforce all policies and procedures so as to ensure that excellent customer service is provided, and to maximize the P-L performance of the store
  • Assist with the appearance and the general maintenance of the store by ensuring a safe and pleasing environment for both the customers and the associates; request maintenance of the store when required
  • Ensure that the store opens and closes at the right time and that the proper procedures are duly followed for bank transactions and bank deposits
  • Interact with vendors to order ads, seasonal, and basic merchandise and even ice cream (where applicable) for the store
  • Merchandise the seasonal aisle and the non-seasonal, basic, and seasonal end-caps
  • Ensure that merchandise is set up according to the plan-o-grams which are received from the corporate office
  • Execute weekly sales ads and price changes; process recalled, outdated, damaged and transferred merchandise
  • Receive all merchandise deliveries from vendors and Rite Aid distribution centers and verify that information from the vendor invoice is accurate; and also enter vendor invoices into the accounts payable system
  • Prepare the retail store for physical inventory through ensuring that merchandise on the sales floor and also in the stock room is in order and can be accessed easily
  • Analyze reports on operations and make recommendations for improvement
  • Utilize Staffworks/Workforce Management software to complete the associate work schedule
  • Continually have knowledge of the One-Hour Photo department and film processing if applicable to assist the Pharmacy department when there is a very high volume of customers
  • Provide necessary leadership and development for all associates by providing regular performance feedback, communicating career opportunities, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors
  • Manage the complete adherence to all the regulatory and compliance legislation and policies, ensuring that all outdated products and products with less than 30 days until expiration are removed from the sales floor so that they can be processed through the established returns process
  • Interview, hire, direct, train, reward/praise, encourage, motivate, and discipline associates; appraising performance of associates and also playing an active role in resolving complaints.

Guest Services Valet Coordinator/ Cashier

RITZ CARLTON NEW ORLEANS
NEW ORLEANS, LA
12.2014 - 04.2016
  • Assisted with car parking duties during busy periods
  • Coordinated parking solutions for various events
  • Maintained accurate data on all parked vehicles
  • Ensured the safety and security of all valet parked vehicles
  • Periodically checked vehicles stored in lots.Evaluated the performance of each staff member
  • Checked the licenses of each valet and verified driving records
  • Ensured the timely collection of valet fees
  • Prepared tags for all vehicles to make it easier to find vehicles
  • Monitored and managed the flow of parking lot traffic in an orderly manner
  • Ensured that all safety and security procedures were followed
  • Solid front desk management and organizational skills
  • Strong communication skills
  • Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints
  • Counted cash in register drawer at beginning and end of shift
  • Greeted guests in pleasant manner upon arrival at hotel
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts
  • Responded immediately to any guest requests or concerns and promptly resolved issues
  • Moved cars around lot to ensure space efficiency
  • Responded to customer requests efficiently and with knowledgeable assistance
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Parked and retrieved cars according to customer needs
  • Provided services efficiently and with high level of accuracy

Cashier

MOOYAH BURGER
, LA
01.2014 - 12.2014
  • Greet and seat customers as they are entering the restaurant
  • Have a warm, friendly and courteous smile with a desire to aid the customers in any way possible
  • Follow cash handling procedures according to TMG policies throughout the course of the shift
  • Counted cash in register drawer at beginning and end of shift
  • Problem solve by understanding the issue, apologizing, react accordingly and notify management of the solution
  • Posses attention to detail.Work holidays, weekends, day or night
  • Understand Food Safety and Handling according to health requirements
  • Be attentive to customers and receive take-out orders accurately and ensure customer satisfaction
  • Ensure all cost control methods are being utilized and ensure the Restaurant's profitability
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Have good customer service and be able to work independently in the absence of Supervision.Cash handling and customer service experience
  • Educated customers on promotions to enhance sales
  • Practice cleaning as you go
  • Assist service staff when available
  • Ability to organize and prioritize daily work according to business demands
  • Interpret, explain and apply company policies and procedures
  • Be hospitable at all times to both team members and customers
  • Be professional at all times

Shift Leader

Smoothie King
New Orleans, LA
02.2013 - 12.2014
  • I was very energetic and customer service oriented willing to work either the day or night shifts
  • I have excellent communication skills and the ability to work well with other team members and above all, the store's customers, I certainly became part of the company's excellent team of professionals
  • As a Shift Leader I implemented all the store's policies and standards when it comes to cleanliness and quality and excellence of customer service
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Performed root cause analysis to determine quality issues and develop long-term solutions
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Assigned daily employee tasks and monitored activity and completion
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

Education

Bachelor of Science - Nursing

Delgado Community College
New Orleans, LA
05.2025

Bachelor of Science - Nursing

DILLARD UNIVERSITY
New Orleans, LA
05.2025

High School Diploma -

OLIVER PERRY WALKER COLLEGE AND CAREER PREPARATORY SENIOR HIGH SCHOOL
New Orleans, LA
05.2013

Skills

  • Excellent communication
  • Strong communication skills
  • Basic computer skills
  • Cost control
  • Credit
  • POS
  • Quality
  • Safety
  • Supervision
  • Transportation
  • Teamwork
  • Staff education and training
  • Team oversight

Languages

Spanish
Professional Working

Timeline

Customer Service/Airline Ticket Agent

GAT Airline Ground Support
05.2022 - Current

Receptionist/Personal Assistant

Relax Attack LLC
01.2021 - 05.2022

Medical Assistant

Peace, Love, And Wellness Clinic
12.2020 - 11.2021

Caregiver

Advanced Personal Care Services
05.2018 - 07.2019

Engagement Ambassador

Sleep Number Corporation
12.2017 - 11.2018

Customer Service Representative

Sleep Number Corporation
10.2017 - 11.2018

Valet/Garage Cashier

HARRAH'S NEW ORLEANS
04.2016 - 09.2017

Assistant Manager

Walgreens
03.2016 - 02.2017

Guest Services Valet Coordinator/ Cashier

RITZ CARLTON NEW ORLEANS
12.2014 - 04.2016

Cashier

MOOYAH BURGER
01.2014 - 12.2014

Shift Leader

Smoothie King
02.2013 - 12.2014

Bachelor of Science - Nursing

Delgado Community College

Bachelor of Science - Nursing

DILLARD UNIVERSITY

High School Diploma -

OLIVER PERRY WALKER COLLEGE AND CAREER PREPARATORY SENIOR HIGH SCHOOL

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