Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Rachel Gleason

Pearland,Texas

Summary

Dedicated and compassionate General Manager with outstanding interpersonal communication skills. Demonstrates unwavering commitment and motivation in all endeavors, showcasing exceptional customer relations and decision-making abilities. Possesses a strong work ethic, professional demeanor, and a proactive approach to problem-solving. Proven track record of efficiently handling customer needs, building trust, navigating complex situations, and optimizing operational efficiency within the Hospitality industry over eight years.

Overview

11
11
years of professional experience

Work History

General Manager

Extended Stay America
08.2017 - 07.2025
  • Interviewed, selected coached and supported associates, ensuring they performed in accordance with the established hotel brand and standards.
  • Monitor all guest satisfaction through contact with guest and the use of feedback on Trip Advisor, Medallia and other platforms.
  • Responsible for the supervision details and implementation of hotel brand standards in all departments, front desk, housekeeping and maintenance of a 82 room hotel.
  • Ensure the accurate and timely completion of all reports and documentation. Including night audit, cash handling, direct bill invoices, CLC billing, vendor work orders and payroll.

Dealer Power Specialist

Prime Time Enterprise
01.2015 - 05.2017
  • Led trainings for new employees. Responded to all customer inquiries in a timely manner. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Built relationships with customers and the community to establish long-term business growth.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Promptly resolved all customer requests, questions and complaints.

Front Desk Agent

Best Western
10.2014 - 01.2015
  • Best Western, Deer park - Front Desk Agent
  • Confirmed reservation in system and reviewed all noted information
  • Promoted positive guest relations to all individuals approaching the Front Desk
  • Anticipated guest needs responded promptly and acknowledged all guest concerns
  • Provided gracious and efficient telephone service

Education

Medical Administration

Everest
Houston, TX

Skills

  • Training & Development
  • Employee scheduling/ Payroll ADP
  • Expense reports
  • Budget implementation

Timeline

General Manager

Extended Stay America
08.2017 - 07.2025

Dealer Power Specialist

Prime Time Enterprise
01.2015 - 05.2017

Front Desk Agent

Best Western
10.2014 - 01.2015

Medical Administration

Everest

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