Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Glover

Lexington,SC

Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

17
17
years of professional experience

Work History

Teller Supervisor

First Community Bank
Irmo, SC
08.2012 - Current
  • Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
  • Investigated discrepancies between actual cash counts and computer-generated totals.
  • Managed daily operations within assigned branch locations; provided support during peak times or absences.
  • Established goals and objectives for the branch; monitored progress against those goals regularly.
  • Implemented measures to reduce risk associated with financial crimes including money laundering.
  • Ensured proper security protocols were followed including verifying identification when necessary.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
  • Developed and implemented strategies to reduce teller errors and improve overall accuracy in transactions.
  • Managed and balanced cash vault, audits, and general ledger accounts.
  • Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
  • Coordinated with other bank departments to streamline customer transactions and improve service delivery.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
  • Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.

Financial Clerk

Hamrick's
Columbia, SC
11.2007 - 05.2019
  • Monitored compliance with established policies and procedures related to finance operations .
  • Prepared monthly financial reports to management.
  • Verified financial documents for accuracy and completeness.
  • Conducted monthly bank reconciliations.
  • Processed accounts payable and receivable transactions.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Handled sensitive financial information with confidentiality and integrity.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
  • Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Received and recorded cash, checks and transfers.

Education

High School Diploma -

Lexington High School
Lexington, SC
05-2003

Skills

  • Consumer Banking
  • Workflow Optimization
  • Cash auditing
  • Customer Engagement
  • Staff Management

Timeline

Teller Supervisor

First Community Bank
08.2012 - Current

Financial Clerk

Hamrick's
11.2007 - 05.2019

High School Diploma -

Lexington High School

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Rachel Glover