Rachel Gmach
Blaine,MN
Summary
I am willing to go wherever the Lord calls me. I have a heart for teaching and I am passionate about truth. I shine in my communication marked by integrity and in my heart for exhortation, service, and diplomacy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Connections Coordinator
Riverview Church
Anoka, MN
12.2025 - Current
- Audit current programs to ensure quality and growth
- Build and oversee service teams
- Get new attendees plugged in and connected and serving on a team they are passionate about
- Plan events
- Spearhead and organize local outreach
- Prepare, organize and teach Bible studies
- Train up other leaders
- Provide counseling to members of our congregation
- Delegate tasks to point-persons that I train in and establish
- Deliver Sunday welcome and announcements during service
Residential Counselor
PrairieCare
Maple Grove, MN
08.2024 - 12.2025
- Spearheaded the effort to implement optional spiritual care for the residents and went on to prepare and teach a successful Bible study on a weekly basis
- Cultivated strong relationships with residents
- Led group sessions and organized educational activities
- Provided milieu counseling
- Enforced safety measures to protect all residents
- Executed thorough room searches
- Taught residents essential coping skills
- Fulfilled responsibilities as a mandated reporter
- Maintained comprehensive resident records documenting mood, safety, and daily observations
Lifeguard
Three Rivers Park District
Maple Grove, MN
04.2024 - 08.2024
- Performed emergency rescues when necessary
- Enforced all safety regulations and rules
- Maintained constant surveillance of patrons
- Educated patrons on rules and safe swim practices via announcements
- Participated in weekly in-service trainings to stay up to date in rescue techniques
Assistant Manager
AT&T
Blaine, MN
02.2022 - 08.2023
- Oversaw employee performance and store operations
- Ensured we consistently met goals and metrics
- sales initiatives to enhance revenue growth
- Participated in daily meetings and conference calls to facilitate communication and accountability
- Surpassed personal sales goals on a regular basis
BDC administrator
Gander RV & Outdoors
Forest Lake, MN
11.2020 - 08.2021
- Took photos of units for online listings
- Maintained all websites with current listings and photos
- Managed all social media accounts
- Headed up social media marketing efforts
- Maintained cleanliness of units and show floor
Personal Care Attendant
Bruce Knight
New Brighton, MN
08.2020 - 11.2020
- Assisted with meal preparation and planning
- Completed all grocery shopping and errands
- Administered medications
- Performed household chores and maintenance
- Provided care and emotional support
- Aided in establishing a healthy routine with physical activity, outings, and stimulation
Server
Pittsburgh Blue
Maple Grove, MN
07.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating needs
- Educated guests on daily menu items
- Expert upselling
- Optimized sales
- Wine service
Sales Associate
Tradehome Shoes Inc
Blaine, MN
01.2019 - 03.2019
- Conducted personal shopping for clients in need of shoes and accessories
- Provided elite customer service
- Maintained annual and daily quotas
- Established professional relationships to gain clientele
- Completed weekly stock and inventory assignments
- Maintained floor, storefront and register
Hostess
Keys Cafe & Bakery
Forest Lake, MN
09.2018 - 01.2019
- Managed customer flow and wait times
- Addressed guest complaints quickly and efficiently
- Cleared dirty dishes, refilled beverage glasses, cleaned tables
- Maintained clean and properly stocked stations and host stand areas
Account Manager
Interface Technologies
Delray Beach, FL
07.2017 - 09.2017
- Contacted customers in regards to our newest network options and the status of their accounts
- Educated clients on effectively utilizing their new products
- Organized company files to increase productivity
- Maintained weekly sales tracking reports
Vacation Salesperson
RCI INC
Fort Lauderdale, FL
06.2017 - 07.2017
- Contacted current and previous timeshare owners regarding new package and savings options specific to their
- Overcame objections using friendly, persuasive strategies
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
Sales Associate
Schuler Shoes
Roseville, MN
09.2016 - 03.2017
- Established a professional and consistent clientele base
- Measured and fitted shoes while addressing needs specific to the customer
- Trained under a licensed Pedorthist
- Analyzed and properly processed
- Upselling
- Managed customer cash and credit card transactions using company point of sale system
- Stocked shelves and supplies and organized displays
Hostess
Crooners Lounge & Supper Club
Fridley, MN
05.2016 - 09.2016
- Managed in-person and telephone guest inquiries, requests, and reservation bookings
- Developed a friendly rapport with patrons and performers
Staff Journalist/ Photographer
Bethel University Office Of Communication And Marketing
Arden Hills, MN
09.2015 - 05.2016
- Reported on a variety of news topics
- Supplied features and photos for alumni magazines and newsletters
- Conducted interviews
- Protected source confidentiality
- Produced multi-media footage for weekly periodicals
Child Care Supervisor
Hand In Hand Christian Monastery
Roseville, MN
09.2012 - 05.2013
- Oversaw a large group of children
- Maintained safety of the space and adhered to all safety protocols
- Worked with parents and school management to resolve behavioral and learning concerns
- Coordinated recreational activities to promote social interaction and cognitive development
- Kept a clean and interactive work environment
Education
Bachelor of Theology - Theology
Bethlehem College And Seminary
Minneapolis, MNTwo Years College - Journalism
Bethel University
Arden Hills, MN04.2016
Skills
- Teaching
- Event planning
- Counseling
- Progress monitoring
- De-escalation techniques
- Trauma-informed counseling
- Residential care
- Dementia care
- Team leadership
- Verbal and written communication
- Incident reporting
- Sales pitching
- Customer service
- Teamwork and collaboration
- Upselling
- Meeting deadlines
- Content creation
- Writing and editing
- Social media engagement
- Deadline management
Certification
- BLS
- CPR/AED
Timeline
Connections Coordinator
Riverview Church
12.2025 - Current
Residential Counselor
PrairieCare
08.2024 - 12.2025
Lifeguard
Three Rivers Park District
04.2024 - 08.2024
Assistant Manager
AT&T
02.2022 - 08.2023
BDC administrator
Gander RV & Outdoors
11.2020 - 08.2021
Personal Care Attendant
Bruce Knight
08.2020 - 11.2020
Server
Pittsburgh Blue
07.2019 - 03.2020
Sales Associate
Tradehome Shoes Inc
01.2019 - 03.2019
Hostess
Keys Cafe & Bakery
09.2018 - 01.2019
Account Manager
Interface Technologies
07.2017 - 09.2017
Vacation Salesperson
RCI INC
06.2017 - 07.2017
Sales Associate
Schuler Shoes
09.2016 - 03.2017
Hostess
Crooners Lounge & Supper Club
05.2016 - 09.2016
Staff Journalist/ Photographer
Bethel University Office Of Communication And Marketing
09.2015 - 05.2016
Child Care Supervisor
Hand In Hand Christian Monastery
09.2012 - 05.2013
Two Years College - Journalism
Bethel University
Bachelor of Theology - Theology
Bethlehem College And Seminary