Rachel G Medhane
The Colony,TX
Summary
Collaborative team player with over 10 years of hotel management experience, skilled in problem solving and resolution. Demonstrates the ability to work effectively under pressure, manage multiple tasks, and prioritize efficiently. I am eager to contribute immediately and be an asset to the team and company.
Overview
19
19
years of professional experience
Work History
Regional Revenue/Distribution Manager
Pacific Hospitality Group
04.2023 - 02.2025
- Responsible for channel and distribution management for Meritage Collection for PHG
- Established knowledge of effective hotel pricing strategies, yield management and sales tactics, with the capability to select the appropriate strategies based on specific market conditions
- Oversee the daily management of all distribution channels, which include E-commerce (OTA), Wholesale, Consortia, Corporate Transient, Travel Agent (GDS) and associated content, as well as overall health
- Provide strategic direction and tactical implementation of hotel room revenue sales
- Manage oversight of the SynXis CRS and Booking Engine System
- Knowledge of effective hotel pricing strategies, yield management optimization
- Ensure the maintenance of property level content, rate plans and room types
- Conduct audit of OTA and Wholesale partner account listings
- Upload and maintenance of new rate plans and new room types, including all related descriptions, content, and imagery
- Collaboration with resort operations and partner accounts to ensure optimal service standards
- Independent work with minimal management
Regional Revenue Manager
Pacific Hospitality Group
03.2022 - 03.2023
- Provide strategic and measurable recommendations to improve optimization efforts by identifying key trends and demonstrating the use of third-party analytics
- Produce and distribute Daily Details for pick up and change, 14 Day Operation Forecasts various properties
- Assist the Director of Revenue Management (DORM) in monitoring and analyzing demand patterns
- Knowledge of IDeaS, SynXis CR, OTA extranets, Infor HMS, Opera CRS, and Marriott Revenue Management System One Yield
- Load weekly STR data for both independent and Marriott properties, ensuring accurate data entry
- Attend weekly revenue management and marketing meetings to ensure positions are aligned and meet necessary marketing submissions
- Building and managing corporate and promotional rate offers in various revenue management systems
- Ensure that the operational team has all the tools needed to quickly identify package offers flawlessly
- Audit and update corporate rate
Revenue Management Analyst
Omni Corporate office
05.2019 - 03.2022
- Update, process generates and distribute daily, weekly, and monthly revenue management reports and enter data into various systems including weekly and monthly STAR reports
- Monitor and analyze demand pattern
- Review and analyze revenue systems and reports such as OTA insight, STAR, Demand360 and Agency360 and present revenue opportunities for hotels
- Build and manage special rate plans according to established revenue management guidelines for group bookings upon receipt of recaps from Sales Mangers
- Monitor group cut-off dates, as cut-off dates approach make changes
- Prepare and distribute daily and weekly occupancy forecasts
- Maintained a Daily income journal and report the results to the Property Accountant
- Assist in creating an accurate forecast in rooms demand, optimize availability, and recommend necessary strategy changes
- Prepare weekly Operation Forecast for assigned Hotels
Unknown Position
Four Seasons Resort
01.2006 - 01.2009
- Preparing staff schedules and helping new staff to perform their duties
- Responsible for resolving guest complaints and concerns in a professional and timely manner
- Lead Concierge, bell desk, valet, and doorman staff to ensuring guest receive a seamless arrival and departure experience
- Creating good and cooperative relations with customers
- Maintaining a friendly environment for customers to make them comfortable
- Establish and maintain good communications and teamwork with fellow employees and other departments
- Performing administrative responsibilities and general activities
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, Texas05.2018
Skills
- Microsoft Office Excel
- Infor HMS
- PMS Opera
- OTA Insight/Lighthouse
- SynXis CR
- Deas G3
- SQL
- Demand 360
- Marriott One Yield system
- Demand forecasting
- Teamwork and collaboration
- Problem-solving abilities
Accomplishments
- Certify for Hospitality Industry Analytics (CHIA) by Smith Travel Research.
- Certify One Yield Marriott Revenue Management System
Timeline
Regional Revenue/Distribution Manager
Pacific Hospitality Group
04.2023 - 02.2025
Regional Revenue Manager
Pacific Hospitality Group
03.2022 - 03.2023
Revenue Management Analyst
Omni Corporate office
05.2019 - 03.2022
Unknown Position
Four Seasons Resort
01.2006 - 01.2009
Bachelor of Science - Hospitality Management
University of North Texas
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