Rachel Gobell
Grand Junction,CO
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Property Manager
Volunteers Of America Colorado Branch
Grand Junction, CO
06.2018 - Current
- Conduct periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assess rental applications, conduct background checks, and approve or deny prospective tenants based on established criteria.
- Manage all maintenance requests from tenants in a timely manner.
- Coordinate with vendors for the procurement of services, such as repairs, renovations, and landscaping.
- Ensure that all rent payments are collected on time by following up with delinquent tenants.
- Maintain accurate records of financial transactions, including rent collections, security deposits, and other income sources.
- Process evictions, when necessary, in accordance with state laws and procedures.
- Resolve tenant complaints quickly and effectively while ensuring customer satisfaction.
- Participate in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Handle resident complaints and expedited maintenance requests.
- Collect monthly assessments, rental fees, deposits and payments.
- Meet with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
- Maintain strong working relationships with leadership and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitate tenant paperwork processing and verification.
- Investigate and resolve property complaints and violations to foster pleasant living environment for residents.
- Respond to tenant maintenance requests according to agreed conditions for building functionality.
- Exercise direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Enforce rental payment policies and pursue delinquent accounts via phone calls and personal visits.
- Update tenant and unit information to keep current in housing database.
- Oversee and monitor preventative maintenance and energy management inspections and programs.
- Draft and monitor budgets for overall maintenance and operations.
- Answer calls and respond to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Manage and oversee operations, maintenance and administration of properties.
- Manage overall tenant relations, promote tenant satisfaction and streamlined services delivery.
- Prepare detailed budgets and financial reports for properties.
- Compile and convey operational and financial data to regional manager.
Compliance Coordinator
ROCKY MOUNTAIN COMMUNITIES
Grand Junction, CO.
07.2005 - 08.2017
- During my career with Rocky Mountain communities, I was in a position of continual promotion.
- I have grown from an entry-level position with RMC as a leasing agent into my position at the resignation of Compliance Coordinator.
- I have acquired hands-on experience, along with working knowledge, of every position that I have held: Leasing Agent, Assistant Manager, Property Manager of multiple properties, and most recent Compliance Coordinator.
- Proficient with compliance for the following regulatory programs: Section 8 and LIHTC. Advanced EIV knowledge and execution of program.
- Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
- Developed and implemented processes to monitor compliance with relevant laws and regulations.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
- Provided guidance on regulatory requirements to board members across the organization.
- Communicated regularly with external regulators regarding compliance issues.
- Assisted in developing internal training programs related to regulatory compliance matters.
- Drafted written reports summarizing audit findings and recommended corrective actions.
- Maintained records of all communications with relevant government agencies.
- Tracked progress of corrective action plans following audit recommendations.
- Investigated reported violations of applicable laws, rules, or regulations.
- Organized regular meetings between management team members and legal counsels as needed.
- Prepared responses to inquiries from external auditors relating to regulatory compliance matters.
- Ensured that personnel are informed about changes in relevant laws or regulations.
- Identified opportunities for process improvements related to regulatory requirements.
- Participated in the implementation of new systems, tools, or applications designed for monitoring compliance activities.
- Counseled management on actions required or prohibited by government regulations to promote compliance.
- Conducted compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
- Kept up-to-date records of developments in legislation to maintain and implement compliance programs and inform employees of changes to company policy.
- Performed internal compliance audits by reviewing inquiries into and conduct, records of company policy and noncompliance reports.
- Completed internal and external audits according to established procedures.
- Executed successful compliance monitoring and risk assessment programs.
- Built and strengthened relationships with regulatory representatives, vendors and company customers.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
- Enforced regulatory policies and procedures across different programs.
- Investigated reported and identified compliance issues against accepted standards.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Reviewed records in cases of potential liability and determined compliance actions.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Evaluated applications and associated documentation to determine eligibility.
- Issued official approvals in instances of achieved or exceeded compliance standards.
Payroll Assistant
UNIVERSITY OF WYOMING
Laramie, Wyoming
07.2003 - 08.2004
- Assisted with data entry of timecards for full-time and part-time employees at the University of Wyoming.
- Deduct Payroll performed initial new hire data entry, including accuracy.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Reviewed employee tax forms to ensure compliance with federal regulations.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Updated payroll system with new hire information including benefits deductions.
- Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
- Filed paperwork associated with wage garnishments or child support orders according to court requirements.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Processed employee rehires, transfers, terminations and withholdings.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
- Secured personal and payroll information in compliance with federal regulations.
- Resolved payroll discrepancies by analyzing information and providing solutions.
- Managed and maintained confidential employee payroll records.
- Handled and resolved employee payroll queries in a timely and professional manner.
- Processed weekly and biweekly payroll for employees accurately and on time.
- Coordinated with HR department to verify employee information and payroll processing.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
Education
Certified Occupancy Specialist
NICHM
09-2019
Skills
- Extremely organized
- Conflict resolution
- Process implementation
- Self-motivated
- Data management
- Team leadership
- Staff Management
- Vendor Management
- Property Management
- Database Management
- Tenant relations
- Compliance Monitoring
- Multi-family property management
- Skilled multi-tasker
- Adaptable
- Knowledge of leasing and market conditions
- Rent collection
- Leasing and sales
- Tenant and eviction laws
- Property Inspections
- Lease Renewals
- Fair housing mandates
- Maintenance knowledge
- Financial budgeting and reporting
- Preventive Maintenance
Certification
IHTC
Additional Information
During my career with Rocky Mountain communities I have been in a position of continual promotion. I have grown from an entry level position with RMC as a leasing agent into my position at resignation of Compliance Coordinator. I have acquired hands-on experience along with working knowledge of every position that I have held Leasing Agent, Assistant Manager, Property Manager of multiple properties, and most recent Compliance Coordinator. Proficient with the compliance for the following regulatory programs: Section 8, LIHTC, HOME, NSP, HOPWA. Advanced EIV knowledge and execution of program.
Timeline
Lead Property Manager
Volunteers Of America Colorado Branch
06.2018 - Current
Compliance Coordinator
ROCKY MOUNTAIN COMMUNITIES
07.2005 - 08.2017
Payroll Assistant
UNIVERSITY OF WYOMING
07.2003 - 08.2004
Certified Occupancy Specialist
NICHM
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