Rachel Goland
Laguna Niguel,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
Laguna Niguel, CA
01.2022 - Current
- Presented properties to potential buyers to address questions or concerns.
- Maximized market share by working with clients and building relationships.
- Researched current listings available in the area using multiple online resources.
- Prepared and delivered sales presentations.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Performed administrative duties such as preparing paperwork for listing presentations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Retail Sales Manager
Talbots
Mission Viejo
09.2017 - 11.2018
- Supported sales team members to drive growth and development.
- Resolved conflicts between customers and staff members in a professional manner.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Enhanced sales volume through skilled support to both new and inactive customers.
Assistant Manager
Joie
Newport Beach, CA
05.2015 - 09.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
White House Black Market
Mission Viejo, CA
02.2013 - 05.2015
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Science - Business Management
Fashion Institute of Design And Merchandising
Los Angeles09-2011
Business Management
San Diego State University
San Diego, CASkills
- Highly Professional
- Client Management
- Excellent Communicator
- Leasing and Sales
- Training and Mentoring
- Complaint Resolution
- Client Relations and Retention
- Sales Expertise
Accomplishments
- Phi Kappa Theta Honor Society for maintaining a 3.8 GPA in college
- Promoted to store leadership role while working in retail.
- Met and exceeded store monthly sales goals during my time as acting store manager with Talbots.
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
01.2022 - Current
Retail Sales Manager
Talbots
09.2017 - 11.2018
Assistant Manager
Joie
05.2015 - 09.2017
Assistant Manager
White House Black Market
02.2013 - 05.2015
Bachelor of Science - Business Management
Fashion Institute of Design And Merchandising
Business Management
San Diego State University
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